1 Reply Latest reply: Jun 25, 2013 6:45 AM by sterling r
Csmo2013 Level 1 Level 1

Hi, I cannot get my iPad 2, iPhone4 (nor husbands HTC One) to connect to my wifi network. However, my Mac desktop connects perfectly. On the other devices I just get an error message saying that Safari cannot connect to the internet. This has been going on for a few days so I've tried all the fixes I can find on the web (restarting modem/router, forgetting netork settings, etc), but nothing seems to work. I've done all the latest updates on my devices. Any suggestions would be greatly appreciated!


Thanks in advance.

iPad 2 Wi-Fi
  • sterling r Community Specialists Community Specialists

    Hello Csmo2013,


    Since multiple devices from different manufacturers are having the same issue, I think it would be a good idea to test the mobile devices on a different network to see if they work. That way you can isolate the issue to being with the router/modem or not. I see you have already restarted the router/modem, and forgot the network settings on the devices, but allow me to offer this article for assistance.


    iOS: Troubleshooting Wi-Fi networks and connections


    This section in particular:


    Unable to access the Internet while connected to Wi-Fi

    • If you are using a public or commercial network that requires a login or subscription, see this article for more information.
    • Check to see if you have a self-assigned IP address:
      1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap >.
      2. If your IP address is 169.254.xxx.xxx, see this article.
    • If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
      • If they do not, consult with your network administrator or ISP for further assistance.
      • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings.
        • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.