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TS3276: OS X Mail: Troubleshooting sending and receiving email messages

Learn about OS X Mail: Troubleshooting sending and receiving email messages

TS3276 Unable to attach files/pictures

270 Views 1 Reply Latest reply: Jun 23, 2013 11:19 AM by MrHoffman RSS
jtmrn69 Calculating status...
Currently Being Moderated
Jun 23, 2013 5:36 AM

I use safari for my internet.  The last 4 months or so I am unable to attach pictures or files, when I had no trouble before.  A red exclamation point comes up and in red letters it reads "unable to attach files".  I have choices of try again, send a report, but nothing helps.  I called Geek Squad and they had me go to Mail and try the sycronize button but nothing happened.  I know this is an easy fix but cannot figure it out.  Any suggestions would be helpful!

  • MrHoffman Level 6 Level 6 (11,720 points)
    Currently Being Moderated
    Jun 23, 2013 11:19 AM (in response to jtmrn69)

    So to confirm, you're accessing your email using the Safari web browser, and there is something that is preventing the web mail system from uploading photos from your Mac OS X system to the web mail provider's system, for sending out with your message?


    If so, this is an issue centrally involving whichever web mail provider you are working with, and probably problems with their web mail system.  That would be fairly unusual, but not impossible.


    If Geek Squad was looking at Apple's tool and not at Safari (and if you're accessing your mail via Safari and a web interface), then the Geek Squad folks were either headed off in an unexpected direction, or they were looking to provide you with a different path into your mail provider; a path that did not involve the web mail interface, and that used Apple to access your mail.


    Please provide your OS X or iOS version, and the identity of the web mail provider.  It might also help to post the exact text of the error message, if there's something more than "unable to attach files".


    Also, have you tried attaching exactly one (small) photo to a message?


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