I'M AN AMERICAN ON TEMPORARY ASSIGNMENT IN ITALY AND CANNOT GET TO ANY HELP SOURCE ONLINE OR BY THE PHONE NUMBERS LISTED ONLINE. I'M TRYING TO RENEW MY ONE TO ONE SUPPORT PROGRAM AND THE "RENEW NOW" LINK DOES NOT WORK! HELP!

APPLE SENT ME AN E-MAIL WITH A LINK TO RENEW MY ONE TO ONE SUPPORT. THE LINK DOES NOT WORK. AFTER I LOG INTO MY APPLE ACCOUNT AND CLICK "RENEW NOW" FOR ONE TO ONE, AN ERROR MESSAGE APPEARS SAYING "PAGE NOT FOUND". AMAZING. WHEN I TRY TO CALL THE TOLL FREE APPLE SUPPORT NUMBER FROM MILAN, ITALY WHERE I AM NOW LIVING, IT DOESN'T WORK. THE ITALIAN SUPPORT DESK APPEARS TO BE AVAILABLE ONLY ON WEEKDAYS DURING NORMAL BUSINESS HOURS. HOW CAN I REACH A LIVE APPLE SUPPORT PERSON?