36 units of new 27" iMacs. Start-up similar to Wack a Mole game

Question

Level 1

0 points

36 units of new 27" iMacs. Start-up similar to Wack a Mole game

I have 36 new 27" iMacs in four classrooms, running the latest OS10.7 that when properly shut down, will not start up (at all: no drive sound, black screen) unless they have their power cord unplugged for 30 seconds. I have zapped the PRam, FSCKed, repaired permissions, run DiskWarrior, iDefrag, Disk Utility etc. with no improvement. I can't bring them in for service until we break from classes. Open to solution. How about on site service?

iMac (27-inch Mid 2011), Mac OS X (10.7.5)

Posted on Jun 23, 2013 7:03 AM

Reply

Answer 1

rkaufmann87

Level 10

140,550 points

Jun 23, 2013 7:18 AM in response to eselditch

Do you have any antivirus or other third party maintenance utilies installed? If so remove them, they are probably the issue. If no and the issue only occurs with that one app then it's clearly an app issue and you need to contact the developer for support.

Reply

Answer 2

LowLuster

Level 6

12,105 points

Jun 23, 2013 7:20 AM in response to eselditch

Send them back as defective and get a new batch. Apple manufacturing is not infallible.

Reply

Answer 3

andyBall_uk

Level 7

20,516 points

Jun 23, 2013 8:05 AM in response to eselditch

you'd want to check that the terms for educational/volume supply are the same - but if even one had applecare purchased, you'd get onsite repair for that if within 50 miles of a store

Reply