HT203512: iCloud: Account troubleshooting

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Stewj1

Q: How do reset my iCloud user id. My new email changed on everything else, but won't change on iCloud.

How do reset my iCloud user id. My new email changed on everything else, but won't change on iCloud.

iPad mini Wi-Fi

Posted on Jun 23, 2013 11:04 AM

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Q: How do reset my iCloud user id. My new email changed on everything else, but won't change on iCloud.

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  • by randers4,Solvedanswer

    randers4 randers4 Jun 23, 2013 11:07 AM in response to Stewj1
    Level 9 (62,891 points)
    Jun 23, 2013 11:07 AM in response to Stewj1

    To change your iCloud ID, go to Settings>iCloud, tap Delete Account, then sign back in with the new ID.  This deletes the account and your iCloud data from your device, but not from iCloud.  Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.

     

    To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account.  To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll.

  • by vodyanoi,

    vodyanoi vodyanoi Sep 19, 2013 2:10 PM in response to randers4
    Level 1 (0 points)
    Sep 19, 2013 2:10 PM in response to randers4

    I have the same problem as the topic starter, but I can't delete my account sue to "Find my iPhone" option on. What should I do?

  • by randers4,

    randers4 randers4 Sep 19, 2013 2:21 PM in response to vodyanoi
    Level 9 (62,891 points)
    Sep 19, 2013 2:21 PM in response to vodyanoi

    If you still have access to your old email address, do the following:

     

    Go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the pimary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back and change your primary email address and iCloud ID back to the way it was.  You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.

     

    If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account.  You will have to prove your identity to them in order to do so.  You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).

  • by vodyanoi,

    vodyanoi vodyanoi Sep 20, 2013 12:47 AM in response to randers4
    Level 1 (0 points)
    Sep 20, 2013 12:47 AM in response to randers4

    Oh... thank you, but I already found a solution.

    • Turn off iDevice
    • Turn it in holding HOME button
    • While in recovery mode connect device to iTunes
    • Recover iDevice
    • ...
    • Profit…

    I lost my previous mail