Apple banned my IP address?

Question

Level 1

9 points

Apple banned my IP address?

Can Apple ban a IP address and if so why?

This evening all iPads in my house (3) were banned by apple, even when I'm trying to browse www.apple.com with a Windows PC it fails. Called a friend of mine, who had no problem at his house, to come over with his iPad, and the problem with his iPad at my internet connection was the same.

Tried to use my smart phone as hot spot, and all iPads worked fine.

Can anyone tell me what I have done wrong?

We are a big family with kids from the age of two to fourteen, with a lots af friends using our Wi-Fi when they visits us, can they have done something ????

How do I check what is wrong?

Does anyone know for how long a specific IP address is banned by Apple?

iPad (3rd gen) Wi-Fi, iOS 6.1.3

Posted on Jun 23, 2013 4:01 PM

Reply

Answer 1

Kappy

Level 10

362,007 points

Jun 23, 2013 4:04 PM in response to OveHansen13

We are users. These are user forums. You are not speaking to Apple here. We have no information about your issue. Contact Apple.

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

To contact product and tech support: Apple - Support - Contact Apple Support.

For Mac App Store: Apple - Support - Mac App Store.

For iTunes: Apple - Support - iTunes.

Customer Service: Contacting Apple for support and service - this includes international calling numbers.

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Answer 2

carl wolf

Level 6

14,631 points

Jun 23, 2013 5:00 PM in response to OveHansen13

"We are a big family with kids"

Ask your kids what they did.

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Answer 3

Jun 23, 2013 5:02 PM in response to OveHansen13

Did you get an email notification as to why, or some other error message?

If your Apple ID was disabled http://support.apple.com/kb/ts2446

 Cheers, Tom 😉

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Answer 4

Jun 23, 2013 5:18 PM in response to OveHansen13

If your PC and all of your Apple devices are unable to connect to your internet, the issue is not with Apple, its your internet. Apple can't block your IP address because they don't really have that much power.

This article may help http://support.apple.com/kb/TS1398

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Answer 5

markwmsn

Level 6

16,715 points

Jun 24, 2013 7:18 AM in response to OveHansen13

Are you saying it is just Apple sites that are affected, or just Apple sites you have tested?

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Answer 6

OveHansen13 Author

Level 1

9 points

Jun 25, 2013 12:19 AM in response to OveHansen13

Thanks for all your help.

Kappy: I have contacted apple support, they couldn't see any errors at thier site, but all worked four minuttes after talking to them?

carl wolf: I did.

Texas Mac Man: No e-mail, just that connection can't be established. (iPad, PC, iTunes, *.apple.com)

Destinie Harris: Normal internet browsing by PC = no problem, using www.apple.com from PC, a problem. Anything that looked like an Apple homepage or service = problem. Tried to log on to internet by using my smart phone as a hot spot, an everything worked fine, both with iPad and PC.

markwmsn: Look above.

But again, thanks for all of your help. It nice to know, that help is just around the corner. (As we say here in Denmark)

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