HT201400: If you can’t connect to the iTunes Store

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babsbuff

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Q: I can't connect with iTunes store.

My computer just says iTunes has stopped working and Windows is searching for a solution; then shuts down. I have tried updating, uninstalling and reinstalling, updating Microsoft, and nothing works. HELP!!!!!

Windows 7

Posted on Jun 23, 2013 10:19 PM

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by sheila_m.,

sheila_m. Jun 26, 2013 7:23 AM in response to babsbuff
Community Specialists

Jun 26, 2013 7:23 AM in response to babsbuff

Hello babsbuff,

It sounds like you can't even open iTunes on your computer. I found an article with steps you can take to isolate and troubleshoot launch issues with iTunes:

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717

Thank you for using Apple Support Communities.

Best,
Sheila M.
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HT201400: If you can’t connect to the iTunes Store

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by sheila_m.,

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