iAd Producer causes reboot

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Level 1

0 points

iAd Producer causes reboot

Hello,

I was wondering if anyone else had similar issues using iAd Producer as I experience. Everytime I try to use it, the MacBook Pro (15", mid 2010, i7) reboots almost instantly.

There seems to be an issue with the NVidia card, but other software doesn't cause a reboot (apart from firefox from time to time).

Error log says panic(cpu 3 caller 0xffffff7f84654f1a): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: ...etc.

So who should I address the issue to? I'd really love to use iAd Producer as a widget creator tool, but this way, it won't work.

All the best,

sandra

iAd Producer-OTHER, OS X Mountain Lion (10.8.4)

Posted on Jun 24, 2013 5:13 AM

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Answer 1

patixa

Level 3

627 points

Jun 24, 2013 6:14 PM in response to edulektra

Whoa! Thats not supposed to happen!

While I strongly recommed you create a bug report at bugreport.apple.com (attaching a System Profile report and the project you were opening that causes the panic), perhaps we can help you get functional again.

• Have you done all the usual "Is my Mac OK?" stuff, like run Disk Utility, run Software Update to get the latest versions of everything, check for viruses & trojan horses, etc.? (In particular, iAd Producer 4.0.1 was recently posted, so you should ensure you're running the latest version.)

• If you hold down the shift key when you launch iAd Producer (to prevent opening previous documents), does your machine still panic? (If so, attach the problematic projects to your bug report.)

• If the shift key doesn't prevent the panic, try removing com.apple.iAdProducer.plist from your home directory's Library/Preferences folder.

• If it appears to be related to one particular project, do you remember what type of content it has in it?

And when you do write up that bug report, answer the questions above, and attach the System Profile report and the problematic projects. (Apple engineers always ask me for that stuff, so I've learned to provide it up front.)

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