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UPDATED: Serious Time Machine bug on Mountain Lion

This is continued and summarized from a previous thread, Serious Time Machine bug on Mountain Lion, which has grown rather large and unwieldy (and which I marked Solved in error). There are a few other threads that touch on it as well.



Some of us have seen a few cases of a pretty nasty problem with Time Machine backups on Mountain Lion. It doesn't seem to affect a lot of users, but those who have it, don't know it. It seems to have started at different times for different users, some as long ago as December, 2012.


The backups cannot not be used to do a full system restore from recent backups -- they don't appear on the selection screen that shows only "complete" backups. Plus, they're not recognized as backups by Setup Assistant or Migration Assistant. They don't appear on the Select the Source or Select Your System windows at all. But your user data is fine via the Time Machine browser (the "Star Wars" display).


What's happening is, the top-level Applications, Library, System and (hidden) private folders are being excluded by some process (not the user, and the exclusions do not appear on the Time Machine Preferences window). But all backups complete normally, and Verify Backups from the Time Machine menubar on network backups, and Verify Disk or Repair Disk via Disk Utility, don't show a problem (because what's there is intact; those processes can't tell that what's missing isn't supposed to be missing.)


In addition, we've seen a few threads where the problem is intermittent -- backups are unexpectedly large, sometimes often, sometimes less so, intermittently. In those cases, the folders are backed up, then skipped, then backed-up again, then skipped, etc. Since they appear to be "new" when backed-up again, they're backed-up in full, making backups of 15 GB or more.



See #D10 in Time Machine - Troubleshooting for an easy way to tell if you're affected, and a fix.


However, as we have no clue as to the cause yet, we need to be sure Apple knows about this, in detail, while it's happening, so I'm asking for some folks who are having these problems, and are fairly comfortable with the Finder at least, and following directions to do other things you may not be so familiar with, to help us collect information and contact Apple before running the fix in the link above (as that will destroy some of the evidence).


We're especially interested in folks who are covered by AppleCare, as you can call them for free and get some fairly quick attention. We can supply some "ammunition" for when you call them (since I haven't had this problem, and don't know how to reproduce it, I can't report it myself).



If you're having this problem and just want to run the fix, by all means do so (and check it periodically), but please don't post back with just a "me, too" post, unless you have something significant to add -- this thread may get long and those won't really help.


But if you're having a different problem, please do not respond to this thread. Start a new one, instead. If you're not sure how to do that, please go to the main Apple Support Communities page; some Tutorials are listed at the right. They'll show you how to get started.

Posted on Jun 24, 2013 6:48 AM

Reply
171 replies

Dec 21, 2013 1:16 PM in response to Pondini

It gets worse: on the two iMacs in my household the Applications and System folders are present in our Time Machine backups but files and entire folders have been dropped out of them.


The upshot of this is that even if the Recovery tools think that a particular Time Machine backup is complete it may not be. Earlier this week we tried to restore an iMac from a Time Machine backup and it failed to generate a bootable drive. Poking around the Time Machine disk revealed that though the System folder was present big chunks of stuff under /System were gone, like /System/Library/Filesystems and /System/Library/Graphics.


On that same Mac the Applications folder dropped out of several backups in early December (which is why I'm posting to this thread). The Applications folder re-appeared in the backups a few days later but with only a handful of Applications present. On my iMac the Applications folder is present in every backup set but since the middle of October a large number of apps have been dropped.


Both iMacs are running Mavericks, recently updated to 10.9.1. We are not running any third-party anti-virus software. I do not have any Adobe software installed. Our Time Machine plist files do not contain any smoking guns, like errant ExcludeByPath entries.


Yesterday I turned off Time Machine and then told it to Back Up Now, at which point it generated what appears to be a complete and valid backup. For the first time since October. Yeesh.


Time Machine is a mess.

Dec 21, 2013 4:56 PM in response to beldenfox

Sorry to reply to my own posting but I wanted to correct a bit of misinformation. I ran the command


tmutil compare -n


to compare my latest backup to the contents of my disk and discovered that the latest backups are not complete. For example, there's an entry for the Preview.app but it is empty, and various folders and files buried deep in various applications are missing.


From what I can tell everything fell apart around the time I installed Mavericks. Sigh.

Dec 28, 2013 11:46 PM in response to Pondini

Migration Assistant does not detect the TM backup in my case as well. This is after a full TM reset as described previously.


However, when I boot into the Recovery Disk, the Restore from TM feature successfully detects the TM backup.


I have saved a copy of my TimeMachine.plist and the Time Machine diagnostics ZIP file.


If we can help each other, do let me know.

Jan 9, 2014 9:04 PM in response to Pondini

I'm not sure starting fresh with Time Machine will fix the problem. On December 22nd, 2013 I removed my old backup drive and plugged in a new one, complete with a different name. Over the next several days I used 'tmutil compare -n' to verify that nothing was missing and everything looked fine.


Today I did another comparison only to discover that a bunch of files and folders (about 305 out of 765) under ~/Library/Preferences are missing from my backup (I have verified they are missing; this is not a tmutil artifact). They dropped out starting on January 6th, 2014 and are still missing from my latest backup. I've been looking at mod times, access times, and other metadata but cannot see any clear pattern to the files that were dropped or retained. Given how Time Machine works it seems odd that once a file is gone it stays gone.


This is the first time I've discovered items missing from my user directory. It's pretty clear I need to ditch Time Machine and find a better solution.


(For those who have been tracking this in detail: I'm not running anti-virus software, my Time Machine plist doesn't contain any smoking guns, Disk Utility reports no errors, etc.)

Jan 16, 2014 7:25 PM in response to K-Family

MacBook Pro 2.7GHz Mid-2012 CTO, OS 10.8.5, Time Capsule 3 TB ME182LL/A


I just discovered the hard way that what I thought was a reliable Time Machine backup turned out to be affected with the missing System, Application and Library folders. Thankfully, a Carbon Copy Clone of my drive from a few weeks ago helped me restore about 90%, and with the Finder , I was able to grab a few newer files out of my Time Capsule backup.


I think that many people blindly trust Time Machine to perform as advertised, and only when you try to restore a system through Recovery or Migration Assistant, you discover the problem. It is appaling that Apple has known about this problem for half a year and not solved it. It is fraudulent to sell Time Capsules and not notify people of this bug. I guess they solved it in Mavericks, but I don't want to upgrade at this time. Mountain Lion users find out the hard way that their trusted backup is worthless. For now, I'm going to do daily backups with Carbon Copy Cloner, and micro-manage Time Machine with frequent preference resets. I'm working with a "senior level" tech support person, and I expect a maintenance release that solves this problem.

Jan 20, 2014 12:58 PM in response to Lucian Giordano1

Just got this problem, on OS 10.8.5: Pondini is absolutely right, the problem is the Applications folders etc being added to the ExcludeByPath section in the Time Machine .plist: your tips for converting to a text file are spot on.


Before I delete the .plist to auto-create a clean one, what about the (presumably) genuine files in ExcludeByPath? Such as cache files for Calendar & iPhoto, the webpage icons db from Safari, Mail metadata etc. These seem to be genuinely files that frequently change but don't need to be backed up, so would increase the size of backups unnecessarily.


Is there any way of editing the .plist to remove the incorrect entries (/Applications etc) but leave the genuine ones in place?


If not, does it matter if these are removed by creating a new clean .plist?


By the way, I am running Sophos (which was mentioned): it will be easy to see whether a failed Sophos update is the cause of this problem.


Thanks, Alan

Jan 21, 2014 12:24 AM in response to Gilby101

These are in ExcludeByPath: I'd be grateful if anyone has any ideas about paths that actually should be there. Having deleted the Time Machine .plist & rebooted to create a clean one, backups are now including Applications, Library etc correctly. Looks as though I'll have to keep checking the .plist for exclusions: tedious.

Also: I can convert the .plist to a text file using Terminal convert, but noticed that if you highlight the .plist in Finder, the preview opens showing the HTML and it's reasonably easy to look through that image (although no Find etc). Does anyone know what process opens the file in that way for viewing? It's not Preview.


/Users/alanwilson/Library/Calendars/Calendar Cache

/Users/alanwilson/Library/Safari/WebpageIcons.db

/Users/alanwilson/Library/Mail/Envelope Index

/Users/alanwilson/Pictures/iPhoto Library/AlbumData.xml

/Users/alanwilson/Pictures/iPhoto Library/ThemeCache

/Users/alanwilson/Pictures/iPhoto Library/iPod Photo Cache

/Users/alanwilson/Pictures/iPhoto Library/Data/iMovie Converted

/Users/alanwilson/Library/Mail/Metadata/BackingStoreUpdateJournal

/Users/test/Library/Calendars/Calendar Cache

/Users/test/Library/Safari/WebpageIcons.db

/Users/alanwilson/Library/Preferences/ByHost/com.apple.DotMacSync.E3149F1F-913D- 5F49-A1A5-A46FD4744FE9.plist

/var/root/Library/Calendars/Calendar Cache

/Users/alanwilson/Library/Icons/WebpageIcons.db

/Library/Application Support/Microsoft/PlayReady

/Applications

/Developer

/Library

/System

/bin

/private

/sbin

/usr

//Users/Shared/adi

/Users/Shared/adi

UPDATED: Serious Time Machine bug on Mountain Lion

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