iTunes and App Store keep asking for password.

Question

Level 1

0 points

iTunes and App Store keep asking for password.

If I log into the Mac App Store or iTunes to purchase an app/song I get prompted for a username and password, as expected; but then it just keeps asking. If I type in a purposly wrong password it will tell me it's wrong, but when I put in the correct one it seems to take it but the dialog just pops up again. This occurs on my MacBook Pro, my iMac and my MacPro. This also happens if I try to 'view account'. Every now and again I will break through this loop and see my account details, but if I try to change something, say my purchase methode, I get 'session timed out'.

I can log into the website just fine, I know the password is good.

Any ideas?

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jun 24, 2013 6:43 AM

Reply

Answer 1

griff w

Level 4

3,622 points

Jun 26, 2013 9:12 AM in response to jasondaemon

Hi there,

I would recommend taking a look at the article below.

iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

http://support.apple.com/kb/ts1389

-Griff W.

Reply

Answer 2

jasondaemon Author

Level 1

0 points

Jun 26, 2013 7:34 PM in response to griff w

Thanks for trying, however each othese options that have any bareing (Mac vs Windows) is mitigated by the fact it's doing this on 3 systems. The problem is most definetly with my account. I've even tried this on a fresh build...

Reply

Answer 3

Jun 26, 2013 8:25 PM in response to jasondaemon

I'm having a similar problem. When I open iTunes I kept getting a "We're sorry, we cannot complete your request on the Itunes Store at this time. Please try again later." error message. I also couldn't update my apps. I was able to stop the messages by signing out. Unfortuantely, I can't sign in now. 😢 I don't get an incorrect password message, though. Instead I get the same error message.

I then I tried updating my apps on my iPod Touch but then I get a "Cannot connect to the iTunes Store" error message.

So, like you I think the problem is on their end. Hopefully, it's just a temporary glitch. I'm going to go my favorite coffee shop and see if I can download there.

Thanks,

Brian

Reply

Answer 4

Jun 26, 2013 8:27 PM in response to BrianInCalifornia

Hi Brian,

According to the Apple System Status site, there is currently an issue with the iTunes store that is affecting about 20% of the users. Looks like you are in that 20%. Try again later....

Cheers,

GB

Reply

Answer 5

Jun 26, 2013 8:32 PM in response to gail from maine

You rock, Gail! I just saw on another thread (https://discussions.apple.com/thread/5131711) how to check the status. I'm bookmarking that site and taking your advice.🙂

Thanks again,

Brian

Reply

Answer 6

jasondaemon Author

Level 1

0 points

Jun 27, 2013 4:55 AM in response to BrianInCalifornia

And unfortunatly that problem is very diffrent from my own. This issue does not effect my iDevices. (2 iPhones and 2 iPads). Additionaly, the Apple Status Page is now all clear and my issue remains.

Reply

Answer 7

Jun 27, 2013 8:39 PM in response to BrianInCalifornia

Thanks for posting back BrianinCalifornia! Hope you got in sooner rather than later!

What part of California? I'm a native - SoCal....

Cheers,

GB

Reply

Answer 8

Jun 27, 2013 8:44 PM in response to jasondaemon

Hi jason,

Are you, perchance, running AntiVirus software on your Macs? If so, turn it off and try again. See if that is what is causing this endless loop....

Cheers,

GB

Reply

Answer 9

Jun 28, 2013 3:06 PM in response to gail from maine

Gail,

By 9:30 that night everything was back to normal. So, for whatever reason, I was in that 20% of users.

What part of California? I'm a native - SoCal....

West Ventura County. I've also lived in the San Fernando valley and Orange County. I'm not a native but I've lived

continuously in Southern California since I was 5.

Take care,

Brian

Reply