Nikki161
Level 1
(0 points)
Q: iTunes content is missing
I recently updated my itunes and after I had done so I found I could no longer open up itunes and received an error message saying that 'the file itunes.itl cannot be read because it was created by a newer version of itunes'. After reading how to fix this online I made an attempt to fix it and now I am able to open itunes. However my library is completely empty - it has none of my music, apps or anything. I've got no idea what I have done but I want to know how I can get all my content back? All of my content is still on my ipod touch just not in the library.
My iTunes looks like this now.
And the folders look like this:
Can anyone help me fix this?
iPod touch
Allen A
Community Specialists
Hello Nikki161,
I would recommend following the steps outlined in No content shows up in iTunes after updating (http://support.apple.com/kb/TS1967):
Resolution
- Quit iTunes.
- Download and install the latest version of iTunes.
- Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:
Mac OS X
/Users/username/Music/iTunes/
Microsoft Windows Windows XP and Windows 2000
\Documents and Settings\username\My Documents\My Music\iTunes\
Microsoft Windows Windows Vista and Windows 7
\Users\username\Music\iTunes\- Drag the iTunes Library file from the above location to the Desktop.
- Open the Previous iTunes Libraries folder in the iTunes folder.
- Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).
- Drag this file to the iTunes folder (the enclosing folder).
- Rename this file to iTunes Library.
- Open iTunes.
You should now see your missing content in iTunes.
Cheers,
Allen
