I am trying to connect to a Copier/Printer at my new office. I downloaded the driver recommended by IT. I have been unsuccessful in trying to print. I continue to receive the "Stopped. Filter failed" error. I have tried deleting and re-adding the printer but that also did not work. I restarted my computer after downloading everything fresh, still no luck. Does anyone know how to correct this issue? Thanks
Mac Pro, OS X Mountain Lion (10.8.4)
Are you doing this wirelessly, or through a wired connection?
Network Printer Troubleshooting
The filter failed error can be a result of using the wrong driver. The ADV C50xx series can use the internal Canon board or an optional imagePASS-B1 (Fiery). If you are using the Canon board driver but have the imagePASS-B1 connected to the C5030, then you will get this error. And the same can happen in reverse.
So to check which print controller the machine is using, open a web browser and enter the IP address of the C5030 as the URL. This will connect to the internal web page of the copier. If you see something like the following, then you have the Canon board.
But if you see an image like below, then you have the imagePASS-B1.
Once you know which printer board you have, then I can provide you some links to get the correct printer driver.
How do I find the IP address for the C5030?
Nevermind, I found the number. I have the Canon Board. What should I do next? Thanks!
There are two printer drivers available for the Canon printer board.
There is the UFR2 v10.1.0 and the PS3 v4.00 driver. I would try the UFR2 driver first, as all iR copiers have this protocol as standard. To use the PS3 driver, you would need to have the Postscript kit installed, which is an option in most regions.
So with the UFR2 driver, after you download the file, unpack the dmg and run the installer. When the installer has completed, open Print & Scan and click the plus button to add. If the little Nearby Printers window appears select Add Printer or Scanner. With the Add window showing, select the IP icon and then enter the IP address of the C5030. Then select the Line Printer Daemon - LPD protocol. Leave the Queue blank. Change the Name from the IP address to something more meaningful to you. Enter a location if you want to and then in the Use menu, click on Select Printer Software. With the new window that appears, type in C50 in the filter section. This will short list the installed drivers, and show the two model groups of the C50xx series. Select the one showing the C5030 and click OK. Then click Add to complete the install.
Now that the printer is created you can try and print to it. If this errors, then please reply.
I got everything to work! Thank you so much!
Make sure that you enter lp into the queue so that the machine knows to interpret the job as line printer daemon, if you leave that field blank you may have issues with missing text or pages.
There is no need to enter lp for the queue name. While this was a requirement with early versions of the Canon UFR2 and PS3 driver, this hasn't been the case for several versions now.
And if you check the UFR2 v10.x and PS3 v4.x driver queues. you will see that they are now set to use a direct lpd connection to the printer, rather than being redirected via Canon plugins.
Trouble connecting mac to Canon IR-ADV C5030
