HT201954: Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues

Learn about Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues
sammy eaton

Q: If it ain't one thing it's another! Darn ipad apps!

My free downloads free upgrades and other apps will not go thru because it states there is a problem with my card, never had to enter that information before, what can I do after all the darn app is free!!

iOS 6

Posted on Jun 24, 2013 1:52 PM

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Q: If it ain't one thing it's another! Darn ipad apps!

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  • by judysings,

    judysings judysings Jun 26, 2013 1:00 PM in response to sammy eaton
    Community Specialists
    Jun 26, 2013 1:00 PM in response to sammy eaton

    Hi sammy,

     

    Welcome to the Support Communities!

    It sounds like you may have to update or verify the iTunes Store billing information on your iPad.

      

    iTunes Store: Changing account information

     

    Changing your account information using an iOS device:

    1. Tap Settings on the Home screen.
    2. Tap iTunes & App Stores.
    3. Tap on your Apple ID. (If you are not signed in, enter your Apple ID and password, and tap Sign In.)
    4. Tap View Apple ID.
    5. Enter your Apple ID password.
    To update your name, billing address, or payment information, follow these instructions:
    1. In the Edit section, tap Payment Information.
    2. Update the information that you want to change.
    3. Tap the Done button when finished.

    If this does not resolve your issue, follow the steps below:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

     

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    Hope this helps ....

     

    - Judy