HT1657: iTunes Store: Movie rental frequently asked questions (FAQ)Learn about iTunes Store: Movie rental frequently asked questions (FAQ)
Currently Being ModeratedJun 27, 2013 8:49 AM (in response to Fenners505)
I'm sorry to hear you are having issues downloading the "The Break-Up" movie rental to your iPad.
Please follow the steps below to try the download again.
If these steps do not resolve your issue, then I've included the link to report it to the iTunes Store as well.
If you are still having issues with your movie rental, please follow these steps to report it:
- Find the email receipt for your purchase.
- Click Report a Problem under the app that is having the issue.
- When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
- Click Report a Problem next to the item you are having an issue with.
- From the Choose Problem dropdown menu, choose the appropriate issue.
- Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
- Click Submit to have your issue reviewed
I hope this information helps ....
Have a great day!