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ipod touch screen isn't working

Hi, my itouch screen doesn't respond, it does allow me to put in the pass key though, then nothing. any ideas? or could I have somehow locked the screen? or is it send it back to apple time?


thanks, Betty

iPod touch (4th generation), iOS 6.1.4

Posted on Jun 25, 2013 11:59 AM

Reply
5 replies

Jun 25, 2013 1:18 PM in response to Elitegate

HI, thank you for a quick response. I did the reset, everything works except when I hit the music button I seem to be frozen on the audible page and I can do nothing, there is no response at all. I tried various app buttons and all work except the music one is stuck on the audible and I can't get out of it. grrrr!
thanks Eligate for the help

Betty

Jun 25, 2013 1:29 PM in response to betty233

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

ipod touch screen isn't working

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