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Helpful answers
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Jun 28, 2013 6:56 AM in response to tholladayby mario49,Morning tholladay,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Unable to access the Internet while connected to Wi-Fi
- If you are using a public or commercial network that requires a login or subscription, see this article for more information.
- Check to see if you have a self-assigned IP address:
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap
. - If your IP address is 169.254.xxx.xxx, see this article.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap
- If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
- If they do not, consult with your network administrator or ISP for further assistance.
- If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings.
- Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
Best of luck,
Mario
