1 Reply Latest reply: Jun 26, 2013 3:17 PM by LynneGee
LynneGee Level 1 Level 1

I get a WDF_violation blue screen of death whenever I connect my gen 7 Nano to my Windows 8 computer.  I have iTunes 11.  I've read in various places the fix for this is to enable disc usage on my Nano, but I can't even get that far before my computer shuts down.  It has only just started doing this, and it is extremely frustrating.  Please... what can I do?

iPod nano, Windows 8
  • LynneGee Level 1 Level 1

    Yureka!!!!  I found the solution!!!  Even ended up educating the tech -- who didn't have a clue. 


    I  have a brand new  7th gen iPod Nano, a brand new Windows 8 laptop, and  iTunes 11. Everything was working all fine and dandy until I unchecked  "Enable Disc Usage in iTunes on my iPod.  Then all **** broke loose.  I  got the blue screen of death with the WDF_violation and I couldn't even  plug my Nano in without it crashing my computer, let alone access iTunes  to re-enable Disc Usage. Because the crashes happened immediately after  I did that I just KNEW it had something to do with that.  Trouble is, I  couldn't fix it.... or so I thought. 


    I was on the  phone with the tech, who was telling me it was a driver issue (  impossible because both the laptop and iPod are brand new) and I was  looking around in iTunes while she did. 


    HERE IS YOUR SOLUTION:   Edit --> Preferences --> Devices.  Check Prevent iPods, iPhones  and iPads from syncing automatically.  Then plug in your iPod, re-enable  the Disc Usage, and voile!!!!!!  Problem solved.