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iTunes doesn't play video only audio.

When I start to play podcasts or films I have only sound.

Posted on Jun 25, 2013 11:39 PM

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Question marked as Best reply

Posted on Jul 5, 2013 1:13 PM

Hi Nuffi!


You may want to try a couple of troubleshooting steps located in this article to address this issue:


Apple computers: Troubleshooting issues with video on internal or external displays

http://support.apple.com/kb/ht1573


Specifically, attempt these steps to see if they make any difference to the playback of these videos:

Reset the system

You can reset the Mac's parameter RAM and SMC.

Reset the resolution

Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:

  1. Start up in Safe Mode.
  2. From the Apple () menu, choose System Preferences.
  3. Choose Displaysfrom the View menu to open the preferences pane.
  4. Select any resolution and refresh rate that your display supports.
  5. Restart your computer.

Thanks for using the Apple Support Communities. Have a good one!


-Braden

1 reply
Question marked as Best reply

Jul 5, 2013 1:13 PM in response to Nuffi

Hi Nuffi!


You may want to try a couple of troubleshooting steps located in this article to address this issue:


Apple computers: Troubleshooting issues with video on internal or external displays

http://support.apple.com/kb/ht1573


Specifically, attempt these steps to see if they make any difference to the playback of these videos:

Reset the system

You can reset the Mac's parameter RAM and SMC.

Reset the resolution

Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:

  1. Start up in Safe Mode.
  2. From the Apple () menu, choose System Preferences.
  3. Choose Displaysfrom the View menu to open the preferences pane.
  4. Select any resolution and refresh rate that your display supports.
  5. Restart your computer.

Thanks for using the Apple Support Communities. Have a good one!


-Braden

iTunes doesn't play video only audio.

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