The movie PLAYS WITH SOUND on his Windows system but he cannot edit it as there is no sound on importation into the Windows editing program?
It would appear to be a problem on your client's pc and not the file you gave him/her.
But what did you convert the DVD video to? Filetype, & codec.
What editing software is your client using? Is it compatible with the filetype & codec you gave him/her?
I output the video to DV, and MP4 and AVI, all had sound on playing, but no sound in the editing suite.
I will find out the name of the clients software.
Thanks for your help