2 Replies Latest reply: Jun 26, 2013 11:52 AM by Baby Boomer (USofA)
quickball Level 1 Level 1 (0 points)

And if you have this issue with a brand new (one week old) iMac? Do you also have to do al these things trying to fix it? Or does Apple take back the 'old' iMac and immediately changes this for a new one?

iMac, Mac OS X (10.5.7)
  • mende1 Level 10 Level 10 (91,890 points)

    First, do one thing: start your Mac and hold the Option (Alt) key while your computer is starting after hearing the startup chime. Release it when you see a cursor on the screen and tell me if you see any option to start from. If you see Macintosh HD, choose it.


    After setting up Mac OS X, open System Preferences > Startup Disk, and choose Macintosh HD, so the problem won't appear again.


    If you don't see anything, the computer may have a defective hard drive, so return it and you will get a new Mac free of charge

  • Baby Boomer (USofA) Level 9 Level 9 (56,990 points)

    You have 14 days from the date of purchase to return a Mac w/no questions asked.