Installing TuneUp Media has stopped iTunes from downloading stuff

Question

Level 1

8 points

Installing TuneUp Media has stopped iTunes from downloading stuff

My podcasts no longer automatically download, app updates no longer appear and though I can connect to the iTunes Store, I can't manually download anything. It attempts the task but times out. I've flushed my DNS, I've turned off pop-up blockers and have uninstalled TuneUp.

When I run diagnostics within iTunes, it knows I'm connected to the internet but indicates that a connection to the iTunes Store is not working.

My iTunes is up to date, is there a way to do a repair installation of it? I want to purge any changes that TuneUp has tampered with.

Windows XP

Posted on Jun 26, 2013 6:41 AM

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Answer 1

brenden dv

Community Specialist

Jun 28, 2013 9:13 AM in response to dturner69

Hi dturner69,

If you are looking to do a complete removal and reinstallation of iTunes, you may find the following article helpful. Note: This may not be an effective resolution to your issue if TuneUp has made changes to any files or settings outside of iTunes.

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

http://support.apple.com/kb/ht1925

If you are having network connectivity issues with iTunes (updates, downloads, etc), you may also find the following articles helpful:

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

http://support.apple.com/kb/ts1814

iTunes: Troubleshooting security software issues

http://support.apple.com/kb/TS3125

iTunes for Windows: Network Connectivity Tests

http://support.apple.com/kb/HT3204

Regards,

- Brenden

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Answer 2

Jul 1, 2013 11:17 AM in response to dturner69

Hi there,

I am a representative from TuneUp Media. I would just like to note that we worked with dturner69 through our support ticketing system and his issue was resolved.

Best Regards,

Chuck

TuneUp Media Support

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Answer 3

TheTiffy

Level 1

0 points

Apr 4, 2014 4:18 PM in response to dturner69

Tiffany from TuneUp here So sorry that many of you have had so many issues with TuneUp 3.0. I wanted to let you know that TuneUp is now under new ownership and we have made some MAJOR improvements. You can read more about this transition here: http://www.tuneupmedia.com/com...

To start, we strongly recommend that you download version 2.4.8, which is TuneUp’s strongest, most stable and most accurate version. For more information about how to do that, go here: http://support.tuneupmedia.com...

For those of you interested in checking out TuneUp, please download the free trial. And, if you’re interested in getting the full version, use promo code RELAUNCH14 for 30% off through April 15, 2014.

Again, thanks for your patience and support. Please let us know if you have any questions or comments.

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