7 Replies Latest reply: Jun 26, 2013 1:07 PM by KiltedTim
toomuch2much Level 1 Level 1

Cannot I re-download viber? Each time I try "error 8005" is coming. Please help.


iPhone 4, iOS 6.1.3
Reply by ChrisJ4203 on Jun 26, 2013 8:52 AM Helpful

I cannot seem to locate this error code in the Apple files. I wonder if this is specific to Viber? Have you contacted their support? I would check that, as I remember reading in the past, Viber may not allow a re-download of their software based on how they register the software/device. Contacting Viber is your best answer.

All replies

  • Xkandrux Level 2 Level 2

    what else does that error say?

  • toomuch2much Level 1 Level 1

    Nothing except that "please check your connection and try later".

  • Xkandrux Level 2 Level 2

    are u connected to the internet? (dumb question i know) if so, there may be an issue with the app store... try to download another app and see what happens

  • toomuch2much Level 1 Level 1

    I can download any other app with same connection normally.

  • ChrisJ4203 Level 9 Level 9
    expertise.iphone
    iPhone

    I cannot seem to locate this error code in the Apple files. I wonder if this is specific to Viber? Have you contacted their support? I would check that, as I remember reading in the past, Viber may not allow a re-download of their software based on how they register the software/device. Contacting Viber is your best answer.

  • toomuch2much Level 1 Level 1

    I apologize for the mistake, it is "error 8003". Will that make any difference?

  • KiltedTim Level 9 Level 9

    http://support.apple.com/kb/ts3297

     

    "Error -50," "-5000," "8003," "8008," or "-42023"

    These alerts occur due to timeouts or conflicts trying to write a file during download.

    If you encounter this issue while accessing iTunes Store:

    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store

    If you encounter this issue while while downloading something from the iTunes Store:

    Delete your iTunes Downloads folder, located in:

    Mac OS X:
  ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.

    Windows Vista:
  \Users\username\Music\iTunes\iTunes Media\Downloads\

    Windows 7:
  \Users\username\My Music\iTunes\iTunes Media\Downloads\

    Windows XP:
  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\

    After locating your iTunes Downloads folder:

    1. Quit iTunes.
    2. Delete the Downloads folder on your computer.
    3. Open iTunes.
    4. Choose Store > Check for Available Downloads.
    5. Enter your account name and password.

    If you encounter this issue while while downloading Digital Copies using Windows:

    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.

    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.

    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.

    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.