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Mail Custom Stationery Does Not Load

307 Views 2 Replies Latest reply: Oct 14, 2013 6:44 PM by cjplummer RSS
Ron Stephens1 Level 1 Level 1 (5 points)
Currently Being Moderated
Jun 26, 2013 9:27 AM

I created and saved a custom, text only, stationery (i.e. no images, etc.). I can see it when I click Custom in the stationery list. But double clicking on the stationery does nothing. I've deleted and retried several times, to no avail. Help!

MacBook Air (13-inch Mid 2013), OS X Mountain Lion (10.8.4), 8 GB RAM
  • Compassegse Calculating status...
    Currently Being Moderated
    Sep 30, 2013 4:55 PM (in response to Ron Stephens1)

    Apple HELLO ???? I email the same email on my products all the time, I want to use stationary!

  • cjplummer Calculating status...
    Currently Being Moderated
    Oct 14, 2013 6:44 PM (in response to Compassegse)

    This is a bug that as far as I can tell is still present in 10.8.5 and has been around for awhile.

    Here's what to do:


    1. Open Mail. File> New Message
    2. Immediately set your Signature to [None] (Yes, your Signature)
    3. Now, click the Templates button
    4. Scroll to the bottom and select [Custom]
    5. Choose one of your custom templates (It will work now)


    Now that you have found this workaround, PLEASE

    go to

    and report this bug.

    Apple will probably not respond to these posts. Make an official report!


    Be sure to select: Feedback Type: Bug Report

    Feedback Area: Mail




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