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why does my iphone 5 use data and battery so fast?

2485 Views 2 Replies Latest reply: Jun 28, 2013 4:36 PM by ann1036 RSS
ann1036 Calculating status...
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Jun 26, 2013 12:36 PM

Why does my iphone 5 use data and battery so fast?  Since i got my iphone 5 I have been going through data and battery inconsistently.  Sometimes it uses both up very fast - like 10 times what is normal, and other times it seems fine. 

iPhone 5, iOS 6.1.4
  • norm123 Community Specialists Community Specialists (2,700 points)
    Currently Being Moderated
    Jun 28, 2013 1:06 PM (in response to ann1036)

    Hey Ann

     

    If you are experience battery drain and data usage going through quick, check the usage of your iPhone in Settings > General >Usage. If the Usage is just as much as stand by then there is something that is running in the background that is causing the phone to use battery and possible using data. The articles below will explain and give some troubleshooting steps to isolate and resolve the issue.

     

    iPhone: About standby and usage time

    http://support.apple.com/kb/HT1805

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Thanks for using Apple Support Communities.

     

    Regards,

    -Norm G.

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