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iPhone cannot be used because it requires iTunes version 10.6.3 or later

I have a user who is trying to use her iPhone 3 with her MacBook Pro. She is running Lion and has the latest version of iTunes installed (version 11.0 or whatever the new one is). When she plugs her phone into her computer a message pops up on her computer screen:


"The iPhone cannot be used because it requires iTunes version 10.6.3 or later. Go to www.itunes.com to download the latest version of iTunes."


We have ensure that all the software on her computer is up to date and this still keeps popping up. Please help!


Thanks!

MacBook Pro, Mac OS X (10.7.5), iTunes 10.6.3 iPhone3 MacBook Pro

Posted on Jun 26, 2013 12:07 PM

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Question marked as Best reply

Posted on Jun 26, 2013 1:35 PM

Restart the Mac and try again.


You can always re download iTunes here > Apple - iTunes - Download iTunes Now


No need to uninstall the currently installed copy of iTunes before doing so.


The latest version of iTunes available is v11.0.4



With iTunes open, from the menu bar click iTunes > About iTunes


That will tell you the currently installled version.

2 replies
Question marked as Best reply

Jun 26, 2013 1:35 PM in response to jehrke7

Restart the Mac and try again.


You can always re download iTunes here > Apple - iTunes - Download iTunes Now


No need to uninstall the currently installed copy of iTunes before doing so.


The latest version of iTunes available is v11.0.4



With iTunes open, from the menu bar click iTunes > About iTunes


That will tell you the currently installled version.

iPhone cannot be used because it requires iTunes version 10.6.3 or later

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