General Error

Using a Power Mac G5 I get a "General Error" and I can't save to my DVCAM deck. I also can't see a video output through the deck yet I can see it in the capture pane and I can still controll the deck. I recently upgraded to OS 10.4.6. Any ideas? Help!

iMac, Mac OS X (10.4.6)

Posted on Jun 7, 2006 4:37 PM

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3 replies

Jun 7, 2006 4:41 PM in response to Leslie Bartiromo1

Two:

1) Download and run FCP Rescue to trash your FCP preferences.

2) #30 - Deck recognition after Tiger Upgrade:

Shane's Stock Answer #30:

http://discussions.apple.com/thread.jspa?messageID=1063600&#1063600

The credit for this goes to Bob Sidebotham:

I was just walked through a repair procedure by an Apple Care person, and it fixed my camera recognition problems (I have a Canon XL1 and sometime after installing Tiger, then 10.4.1, various patches (including Quicktime 7.1) and the latest Desktop Video patch, I've been unable to use the camera with Final Cut Express, and attempts to capture would result in a FCE crash).

The workaround is to download Quicktime manually, after removing the "receipts" which indicate that it is loaded. Specifically, I was told to do the following:

1. Navigate to Library -> Receipts on your main drive (not from your personal folder).

2. Remove all files of the form QuickTime*.pkg, where "*" is a version number. E.g. QuickTime600.pkg, QuickTime650.pkg, Quicktime700.pkg and QuickTime701.pkg. This simply tells your system that those packages are not installed.

3. Go to http://www.apple.com/quicktime/downloads and click on the "download Quicktime" link. DO NOT USE THE AUTOMATIC UPDATE UTILITY. Download QuickTimeInstallerX.dmg. Double click this file (probably on your desktop) and then invoke the installer by double clicking QuickTime701.pkg.

4. After your computer reboots, you should be able to restart FCP and see your camera.

Shane
User uploaded file

Jun 7, 2006 5:45 PM in response to Shane Ross

I deleted the receipts, downloaded QT but it said an error stopped the install and to retry. After 3 retrys I rebooted and nothing came up on the desktop. The "Finder" does not have the little triangle under it! FCP will NOT open but safari will. I can't open a finder window so I can't get to applications. I booted from the install DVD, did a verify disk and found an error which I repaired. I rebooted again and I still have the same problem. Nothing on the desktop except the dock.

HELP User uploaded file

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General Error

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