HT203206: Fix unexpected quits or launch issues in iTunes for Windows

Learn about Fix unexpected quits or launch issues in iTunes for Windows
IKE323

Q: why does itunes stop working when i connect my ipad to my computer

my itunes stops working only when my ipad is connected to my computer but if my iphone is connected it works fine

here are the crash logs

 

Problem signature:

  Problem Event Name:          BEX

  Application Name:          iTunes.exe

  Application Version:          10.7.0.21

  Application Timestamp:          504d85d9

  Fault Module Name:          StackHash_f304

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:          00000000

  Exception Offset:          PCH_2E_FROM_ntdll+0x00041318

  Exception Code:          c0000005

  Exception Data:          00000008

  OS Version:          6.2.9200.2.0.0.256.48

  Locale ID:          1033

  Additional Information 1:          f304

  Additional Information 2:          f304717eeed43189b7c0d7c053f4a949

  Additional Information 3:          91cd

  Additional Information 4:          91cd4b3c15f583528765b320b84bda47

iPad 2, iOS 6.1.2, windows 8 itunes 10(latest 10 )

Posted on Jun 27, 2013 4:15 AM