Why does phone work but not Find My Iphone?

I was in a cab yesterday and I left my phone in the back seat. Within min I tried to pull up my phone on find my friends and find my iphone but I would not connect. I know the phone was on and had a high battery charge, also when I called it, it was still ringing and on. I then tried to locate it online but still nothing and both the lock and erase features are still bending but now the phone is off or dead this morning. Why was my phone not been able to be found with either of those apps but still could of been used to call?

iPhone 4S, iOS 6.1.4

Posted on Jun 27, 2013 7:28 AM

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1 reply

Jun 29, 2013 9:23 AM in response to JClaver21

Hello JClaver21,


Thank you for providing all the information about the issue you are experiencing with Find My iPhone. I would be concerned too if this feature was not working on my iPhone. I found an article with steps you can take to address issues with Find My iPhone.


I recommend reviewing the sections titled "General issues" and "Issues finding an iPhone, iPad, iPod touch, or Mac" in the following article:

iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

http://support.apple.com/kb/TS4006


Thank you for using Apple Support Communities.


Best,

Sheila M.

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Why does phone work but not Find My Iphone?

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