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Windows 2012 print server job disappears

Hello Community,


We are in process of changing over our internal IP Subnets & wanted to deploy a new Windows server 2012 Server for print services. We currently ae a 2008 R2 Print server and everything is working fine.


The environment is a mixed bag of many Macbooks ( Pro & Air) and also a few iMacs on a windows domain. ( we also have numerous windows users but that is beside the point here)


Anyways before deploying the Windows server we set up a test environment with 1 HP CJ3525 color printer & have run into an issue where when we finally get the Mac connected to the server using advanced options in the Printer utility and using the "smb://server FQDN/Printer " settings and played around with adding the printer port after the server adding user credentials ( not recommended).. We have also tried to get this to work by browsing the directory which only works if we bring the print server onto the old subnet. Ideally we want the server & printers on the new subnet & to have the Mac devices connected to the windows print server.

Anyways,


What happens is the connecttion is successful, but when we send a print job it hits the spooler on the server, disappears, and then gives a generic print error saying to restart the spooler. Doing this resolves nothing.


Our goal is to get all the Mac systems to be able to connect to the print share on the new server. We do not want to add bonjour, and we do not want to manually add printers by IP.


Mostly what I need to figure out is why the print job just disappears & am wondering if there s some specific way a mac system needs to be connected to te printer share.


I also understand this may be more appropriate question for a windows server group, but wanted to ask here as the issue seems to be mac specific ( all windows systems are working fine in this scenario)

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jun 27, 2013 10:37 AM

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Posted on Jun 27, 2013 10:58 AM

Important detail - did this specific printer ever work printing from Mac through Windows server?

What is the exact printer model, please? Couldn't find the specs on any CJ3525 from HP.


Print drivers for non-postscript printers work slightly different on Macs vs windows. Manufacturers usually ship drivers that Only work with the exact comm protocol(s) that is available directly from a Mac.


On Macs, postscript (and now PDF) is the universal driver page description language. If your printer is a postscript one, it should work via smb protocol. The only change you "may" need is to install the printer as a postscript printer on Windows, so the Windows server doesn't try to insert changes to the data stream.


This is the right place to ask - not many Windows people know about the difference in drivers.

5 replies
Question marked as Best reply

Jun 27, 2013 10:58 AM in response to zoclaire

Important detail - did this specific printer ever work printing from Mac through Windows server?

What is the exact printer model, please? Couldn't find the specs on any CJ3525 from HP.


Print drivers for non-postscript printers work slightly different on Macs vs windows. Manufacturers usually ship drivers that Only work with the exact comm protocol(s) that is available directly from a Mac.


On Macs, postscript (and now PDF) is the universal driver page description language. If your printer is a postscript one, it should work via smb protocol. The only change you "may" need is to install the printer as a postscript printer on Windows, so the Windows server doesn't try to insert changes to the data stream.


This is the right place to ask - not many Windows people know about the difference in drivers.

Jun 27, 2013 11:05 AM in response to greg sahli

Yes it works fine through the old print server, but I suspect that is also because the printers are broadcast using the bonjour serviice, which we want to do away with.


I had the printer model wrong. It is an HP ColorJet CP3525 The driver in use is selected from the Mac repository for this specific Printer.


if I connect t the printer directly using the IP Address, or through the older 2008 Server, printing works fine. Just not through the 2012 server.

Windows 2012 print server job disappears

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