2 Replies Latest reply: Jun 28, 2013 6:11 AM by Meg St._Clair
shkcdx Level 1 Level 1

i exchanged my verizon iphone 4s (with another 4s) that had my data backed up on icloud. The phone number and vendor (verizon) stays the same. I forgot my applid and cannot login to find that backup. the recovery of userid/password gives me another applid and password and I do not see my backup under that id. How do I find that backup with previous appleid/password and restore data on exchanged phone which is also iphone 4s?


iPhone 4S, iOS 6
  • gail from maine Level 7 Level 7
    expertise.icloud
    iCloud

    Hi shkcdx,

     

    The only way to get to that backed up data on iCloud is to do it via the old Apple ID/iCloud ID....

     

    Your old Apple ID/iCloud ID is still out there - you are just going to have to try to remember it.

     

    Sorry, that's pretty much all you can do.

     

    Cheers,

     

    GB

  • Meg St._Clair Level 9 Level 9
    expertise.iphone
    iPhone

    It's not clear what you mean when you say that your old ID "does not work".  If you forgot your password, you can try to recover it by going to iforgot.apple.com.