2 Replies Latest reply: Jun 28, 2013 6:11 AM by Meg St._Clair
shkcdx Level 1 Level 1

i exchanged my verizon iphone 4s (with another 4s) that had my data backed up on icloud. The phone number and vendor (verizon) stays the same. I forgot my applid and cannot login to find that backup. the recovery of userid/password gives me another applid and password and I do not see my backup under that id. How do I find that backup with previous appleid/password and restore data on exchanged phone which is also iphone 4s?

iPhone 4S, iOS 6
  • gail from maine Level 7 Level 7

    Hi shkcdx,


    The only way to get to that backed up data on iCloud is to do it via the old Apple ID/iCloud ID....


    Your old Apple ID/iCloud ID is still out there - you are just going to have to try to remember it.


    Sorry, that's pretty much all you can do.





  • Meg St._Clair Level 9 Level 9

    It's not clear what you mean when you say that your old ID "does not work".  If you forgot your password, you can try to recover it by going to iforgot.apple.com.