iPhone doesn't connect or charge when pluged in to my computer.

Question

Level 1

6 points

iPhone doesn't connect or charge when pluged in to my computer.

So im was trying to sync my iPhone with my computer and when i pluged it in it didnt react at all. like nothing happned. It didnt show up on iTunes and it didnt start charging. I tryed 2 different ports (this ports work normally with any else i connect to them) with 2 different cables and it didnt work. The funny part is that when i connect it to wall outlet it charges normally. What do you suggest? Is there any way of fixing it? Do i have to go to apple store so they fix it for me? Ohh and sorry for my english. Thanks for the answe

iPhone 4S, iOS 6.1.4, Black

Posted on Jun 28, 2013 3:13 AM

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Answer 1

Myrtali

Level 1

65 points

Jun 28, 2013 4:19 AM in response to JureSotosek

Alright I'll help you troubleshoot all you need! First thing I need to know, Are you a Mac or PC user?

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Answer 2

JureSotosek Author

Level 1

6 points

Jun 28, 2013 4:25 AM in response to Myrtali

MacBook Pro 15inch Eearly 2011, Running Mountain Lion.

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Answer 3

JureSotosek Author

Level 1

6 points

Jun 28, 2013 4:32 AM in response to Myrtali

Ok, now it did connect but it keeps connecting and disconncting all this time. It connects and disconnect 5 times in one sec. Same with othere computers, even PC. But still works fine when connected to wall outlet.

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Answer 4

JureSotosek Author

Level 1

6 points

Jun 28, 2013 4:37 AM in response to Myrtali

Ok, stoped working againg. It doesn't work at all any more. Only on the wall outlet.

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Answer 5

Myrtali

Level 1

65 points

Jun 28, 2013 4:52 AM in response to JureSotosek

I want you to go through this

http://www.apple.com/support/iphone/assistant/itunes/

If that does not work for you, i will go deeper into trouble shooting with you. but I want you to try this.

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Answer 6

JureSotosek Author

Level 1

6 points

Jun 28, 2013 5:03 AM in response to Myrtali

Hey this has been happening for like a year now and i decided to fix that. I went throught all of thous thing like 3 times now. Still doesnt work.

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Answer 7

Myrtali

Level 1

65 points

Jun 28, 2013 5:07 AM in response to JureSotosek

In Apple System Profiler do you see the device in the USB section?

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Answer 8

JureSotosek Author

Level 1

6 points

Jun 28, 2013 5:15 AM in response to Myrtali

Thats all there is. I have a wireless mouse in on port and iphone in the othere and it doesn't find it. At least I think so.

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Answer 9

Myrtali

Level 1

65 points

Jun 28, 2013 5:16 AM in response to JureSotosek

Keep it plugged in and restart it for me, Hold the Sleep/Wake button, then when its off, Hold the same button and turn it on.

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Answer 10

JureSotosek Author

Level 1

6 points

Jun 28, 2013 5:23 AM in response to Myrtali

Ohh no. Now it wants me to connect it to iTunes but my iTunes still doesn't detects him.

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Answer 11

Myrtali

Level 1

65 points

Jun 28, 2013 5:27 AM in response to JureSotosek

Wants you to connect it to iTunes? For just restarting it?.. Hmm. If you put it in Restore mode does it pick it up?

Hold power and home til it goes black, then keep holding home button and plug it in.

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Answer 12

JureSotosek Author

Level 1

6 points

Jun 28, 2013 5:32 AM in response to Myrtali

Ok something weird happned. I held down sleep and home button. I wanted me to connect it to iTunes (i guess it was in recovery mode because that happned to me befor and i hade to restore it) then it held down sleep button and it turned off and then turned on again and it was my old phone. Everything still the same, nothing got deleted. Another thing, im running iOS 7 Beta 2. Can that effect the whole thing? But still my problem acured before i got iOS 7 on my phone.

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Answer 13

Myrtali

Level 1

65 points

Jun 28, 2013 5:35 AM in response to JureSotosek

Well if it occured before then I wouldn't believe so. but i want you to follow word for word. Unplug the device, Hold home and sleep at time til it goes black, when it does release sleep but keep holding down home, then plug in the device and release home after it recognizes it.

Also I want to ask, Do you have any security software running?

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Answer 14

JureSotosek Author

Level 1

6 points

Jun 28, 2013 5:41 AM in response to Myrtali

I did exectly what you sad. I went word by word and it went in to recovery mode and it never got detected by my computer. And same thing as befor. I turned it off and on again and it went back to normal.

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Answer 15

Myrtali

Level 1

65 points

Jun 28, 2013 5:45 AM in response to JureSotosek

Alright. Do you have security software?

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