IMac display is zoomed in and the scaled resolution function is blank, providing no choices for changing resolution. Tried Cmd Option -, no change.

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Level 1

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IMac display is zoomed in and the scaled resolution function is blank, providing no choices for changing resolution. Tried Cmd Option -, no change.

When I turned on my 7 month old iMac the display was zoomed way in. When I went into System Preferences (Display) and clicked on "Scaled" to change the resolution there were no resolution options showing (blank window). I tried the "Command Option -" with no luck. Tried it in safe mode too. Nothing works so far. Help?

iMac, OS X Mountain Lion (10.8.4), iMac is only 7 months old.

Posted on Jun 28, 2013 8:01 AM

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Answer 1

rkaufmann87

Level 10

140,532 points

Jun 28, 2013 8:15 AM in response to Mark5sky

Someone or something (got a cat???) turned on zoom in System Preferences - Accessability - Zoom. Note the keyboard commands for zooming in and out.

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Answer 2

Mark5sky Author

Level 1

8 points

Jun 28, 2013 1:12 PM in response to rkaufmann87

Thanks, but in checking the Zoom feature it is not turned on. In using that feature it allowed me to zoom in even further but not to zoom out to the default. Restoring defaults did nothing either. It appears to provide no options for zooming out or selecting a resolution through scaling. Looks like a bad monitor--wouldn't think that would be the case being a fairly new unit.

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Answer 3

rkaufmann87

Level 10

140,532 points

Jun 28, 2013 1:43 PM in response to Mark5sky

I doubt its hardware, look you have 90 days of free AppleCare and if your machine is less than a year old you can stil buy AppleCare which I would STRONGLY recommend. With AppleCare you can call them and they can coach you on what wrong. As I mentioned before use the keyboard commands, or use the pinch commands on your mouse.

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Answer 4

Mark5sky Author

Level 1

8 points

Jun 28, 2013 6:31 PM in response to rkaufmann87

I definitely will get the Apple Care. Thanks much.

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Answer 5

rkaufmann87

Level 10

140,532 points

Jun 28, 2013 8:32 PM in response to Mark5sky

Another to test is create another user account and call it TEST, log into that account and if they system works OK then you have confirmed its a software issue which means probably a setting somewhere.

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