OS 10.8.4 and first generation Apple TV not on speaking terms

Question

Level 1

1 points

OS 10.8.4 and first generation Apple TV not on speaking terms

I am running 10.8.4 and I have a first generation Apple TV. When I purchased my new iMac last month, the person in the store indicated I would still be able to use my 1st gen. Apple TV. iTunes 11.0.4 does not recognize that I have an Apple TV.

I have read about checking the system preferences in both iTunes and the OS preferences and the firewall. I do not see Apple TV listed anywhere in those preference paynes as described.

If someone would be able to help me figure this out I would appreciate it very much.

Thank you, my family is missing our Apple TV.

iMac, OS X Mountain Lion (10.8.4)

Posted on Jun 28, 2013 2:18 PM

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Answer 1

CarlAVII

Community Specialist

Jun 30, 2013 9:40 AM in response to RMRCLEO

Howdy RMRCLEO,

The following article contains some useful information for getting your Apple TV talking again.

Troubleshooting Apple TV not recognized in iTunes

http://support.apple.com/kb/TS1453

Cheers,

Allen

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Answer 2

ildaura

Level 1

0 points

Jun 30, 2013 2:14 PM in response to RMRCLEO

I am having the same problem and have followed al lthe instructions in the article Allen recommended. Any suggestions are greatly appreciated!

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Answer 3

Alley_Cat

Level 7

20,548 points

Jun 30, 2013 2:21 PM in response to ildaura

If the AppleTV 1 was synced with an older computer you will need to go to Settings>Computers and highlight and select the top entry and remove it, then re-add the new computer as a new sync library.

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Answer 4

ildaura

Level 1

0 points

Jul 1, 2013 2:24 PM in response to Alley_Cat

Thank you. I have tried that as well as a factory reset and I'm still unable to see the apple tv in the device list. I'm about ready to give up on it!!!

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Answer 5

Jul 23, 2013 12:39 AM in response to Alley_Cat

Which settings Alley-Cat?

My first generation Apple TV was synced to an older computer ( currently use OSX 10.8.4 ) via Ethernet. I no longer have an internet, movie or podcast connection ... reset settings with IP address etc and the message is ... ' TO SWITCH TO ETHERNET CONNECT AN ETHERNET CABLE TO YOUR APPLE TV'!! Strangely, my itunes photo and music library's are still connected.

I have been trying to sort this matter for over a year and have really given up.

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