HT201246: iPod: How to use the Screen Lock

Learn about iPod: How to use the Screen Lock
joann777

Q: ipod lockout

i forgot my passcode on ipod touch. i tried so many times to log on but i couldnt remember the code.it now says connect to itunes im locked out.i cannot find where to retrieve passcode.. please help!!!

iPod touch (2nd generation)

Posted on Jun 28, 2013 4:49 PM

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Q: ipod lockout

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  • by ffiti,

    ffiti ffiti Jun 28, 2013 5:06 PM in response to joann777
    Level 3 (800 points)
    iWork
    Jun 28, 2013 5:06 PM in response to joann777

    Connect your iPod to iTunes and restore it.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Jun 28, 2013 6:48 PM in response to joann777
    Level 6 (13,576 points)
    iPhone
    Jun 28, 2013 6:48 PM in response to joann777

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

     

    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

     

    If you're unable to do the Restore, go into Recovery Mode per the instructions here.