App Store cannot verify a secure connection with the App Store.
anbody a solution for this message
MacBook Pro, OS X Mountain Lion (10.8.4)
anbody a solution for this message
MacBook Pro, OS X Mountain Lion (10.8.4)
Take each of the following steps that you haven't already tried until the issue is resolved. Back up all data before making any changes.
Step 1
Check the status of the Mac App Store. If the store is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Check that the date (including the year) and time shown by your system clock are correct.
Step 3
Restart your router and broadband device, if different.
Step 4
If you connect to the Internet through an HTTPS or SOCKS proxy server, follow the instructions in this support article, or deselect the proxy entirely.
Step 5
Boot in safe mode and try again.
Step 6
Make sure Parental Controls aren't active for your account.
Step 7
Follow the instructions in this support article to change your DNS settings.
Step 8
If possible, test on a different network, such as a public Wi-Fi hotspot or the cellular network of your phone.
Step 9
Launch the Keychain Access application. In the Keychains list, there should be an item named System. If not, select
from the menu bar and add the following item:
/Library/Keychains/System.keychain
Close the inspection window. You'll be prompted for your administrator password to update the settings. Revert all the certificates with non-default trust settings.
From the menu bar, select
Keychain Access ▹ Preferences ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Next, select the login keychain. Delete any expired or otherwise invalid certificates.
Log out, log back in, and test.
Step 10
Launch the Activity Monitor application. Select All Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "ocspd" (without the quotes) in the "Filter" text field. Is a process with that name listed?
If not, back up all data, then select
Go ▹ Go to Folder
from the Finder menu bar. Into the text box that opens, copy the following line of text:
/var/db/crls
From the folder that opens, move these two files to the Trash:
You’ll be prompted for your administrator password. Reboot, empty the Trash, and test.
Step 11
If you've moved to a different country, select
Store ▹ View My Account
from the App Store menu bar, then click
Change Country or Region
and update your billing information.
Take each of the following steps that you haven't already tried until the issue is resolved. Back up all data before making any changes.
Step 1
Check the status of the Mac App Store. If the store is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Check that the date (including the year) and time shown by your system clock are correct.
Step 3
Restart your router and broadband device, if different.
Step 4
If you connect to the Internet through an HTTPS or SOCKS proxy server, follow the instructions in this support article, or deselect the proxy entirely.
Step 5
Boot in safe mode and try again.
Step 6
Make sure Parental Controls aren't active for your account.
Step 7
Follow the instructions in this support article to change your DNS settings.
Step 8
If possible, test on a different network, such as a public Wi-Fi hotspot or the cellular network of your phone.
Step 9
Launch the Keychain Access application. In the Keychains list, there should be an item named System. If not, select
from the menu bar and add the following item:
/Library/Keychains/System.keychain
Close the inspection window. You'll be prompted for your administrator password to update the settings. Revert all the certificates with non-default trust settings.
From the menu bar, select
Keychain Access ▹ Preferences ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Next, select the login keychain. Delete any expired or otherwise invalid certificates.
Log out, log back in, and test.
Step 10
Launch the Activity Monitor application. Select All Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "ocspd" (without the quotes) in the "Filter" text field. Is a process with that name listed?
If not, back up all data, then select
Go ▹ Go to Folder
from the Finder menu bar. Into the text box that opens, copy the following line of text:
/var/db/crls
From the folder that opens, move these two files to the Trash:
You’ll be prompted for your administrator password. Reboot, empty the Trash, and test.
Step 11
If you've moved to a different country, select
Store ▹ View My Account
from the App Store menu bar, then click
Change Country or Region
and update your billing information.
I had this same issue and it turned out to be a poor and in consistent internet connection (generally slow and intermittently unresponsive). After a week of receiving this error I went to a free wifi joint and it worked fine. I called for service from my ISP and after the replace my cable modem all was well.
Thanks bigj6360,
I connected my laptop via ethernet, and was able to connect to the App Store without this message, which in turn allowed me to update and avoid the other error message I was getting: "An error has occurred The request timed out.(102)"
Thanks for that info - very comprehensive.
Unfortunately for me, i have worked through the checklist and nothing has changed. I have no proxies, no parental controls, the app store won't load in a new user account, no certificates set to anything other than system defaults, time is correct, etc, etc ... very frustrating.
Do you have any further thoughts? I would appreciate anyones further suggestions.
I use a mac air running 10.8.5. I do have access to iTunes, but the app store pauses and returns the message "App Store cannot verify a secure connection with the App Store.". all other internet features work correctly.
Thanks for anyones thoughts.
This is how i solved the issue.
Restarted the MAC in Recovery Mode
- open "Disk Utility"
- Select your primary MAC OS partition and from the First Aid tab
- Click Verify Disk Permission
- Click Repair Disk Permission
- Restarted MAC
Thank you, Linc Davis,
An easy-to-follow prescription that worked beautifully and concluded with Step 8. The process confirmed what I suspected, a rubbish internet connection which I shall now set about correcting. Top marks!
We often find that the network location has become changed or is corrupted. Just go to System Preferences->Network->Locations tab at top.... and set up a new location or revert to "Automatic" choice, if that one has been deselected.
Steve Bilzi
Sr. Tech
Bilzi Mac, Wilmington NC
I had the same problem.
If you boot up in Safe mode it works. (hold down the shift key before you see the grey screen). It takes a while to load but in safe mode you should be able to access the App Store. I have recently download OSX El Capitan and I don't have this issue anymore.
Carl
Just reupload build it must be due to bad internet connection
App Store cannot verify a secure connection with the App Store.