Ipod touch 5 headphone jack not working please help?

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.

Try the following to rule out a software problem

- Reset the iPod. Nothing will be lost

Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup

- Restore to factory settings/new iPod.

- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack. If the iPod is defective and not abused Apple will exchange it at no cost

Apple Retail Store - Genius Bar

My Ipod touch is brand new. I tried the headphones that came with it and my own. They cut out constantly.

I am NOT impressed. This is the first time I have tried the headphones. I hope I can return the Ipod under these circumstances. I just bought it last week.

Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

In the USA if you purchased it from Apple you can return it for a full refund withing 14 days as long as you did not damage/destroy the device,

thanks so much.

I am in Canada (aka NB) and Staples will take it back if I have the box. Once it worked, for downloads, etc., I didn't keep the box.

I have a feeling I will have a problem without the box.

Time will tell, I guess. I tried the suggestions and it made no difference and frankly if a brand new ipod isn't working on week 1, it shouldn't be kept.

Now I will have to delete everything. grrrrrrr

Have your went to the Genius at an Apple store? If the iPod is defective and not abused and within warranty Apple will exchange it at no cost. You do not need to have purchased it from directly from Apple.

thanks very much. The jack was defective and the ipod has been replaced.