How to make Mail resync exchange?

Question

Level 1

74 points

How to make Mail resync exchange?

For some reason my Sent folder in my exchange account is not showing mail from older than 3 weeks. I've tried clicking on "synchronize" and it doesn't work. I've tried deleting the account and readding it, same thing. I can see fro my online outlook access that there are a lot more mail in the Sent folder. How do I make Mail redownload everything from exchange?

Posted on Jun 29, 2013 11:25 AM

Reply

Answer 1

arthur

Level 5

5,242 points

Jun 29, 2013 12:42 PM in response to aapl.crox

check Mail > Preferences > Accounts > Mailbox Behaviors and see what your setting is for "Delete sent messages when"
try rebuilding the mailbox (Mailbox menu, Rebuild)

Reply

Answer 2

aapl.crox Author

Level 1

74 points

Jun 29, 2013 11:14 PM in response to arthur

1) Never.

2) Same number of emails after rebuild

Reply

Answer 3

arthur

Level 5

5,242 points

Jun 30, 2013 5:28 AM in response to aapl.crox

Maybe the preferences file is corrupt. You could try deleting it:

hold down the option key
in the Go menu in the Finder, go to Library
in Library, go to Containers/com.apple.mail/Data/Library/Preferences and drag it to the trash
restart
you will have to reenter your preferences
maybe do that and then rebuild the mailbox again.

Reply