apple tv turned on was in step 1 of 2 update and has not moved for 3 hours is there away to restart the update

Apple tv stuck in update mode 3 hours what do I do

Posted on Jun 29, 2013 2:36 PM

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1 reply

Jun 29, 2013 3:12 PM in response to karmacats

Welcome to the Apple Community.


Whilst it's Apple's advice not to unplug the unit while the update is in progress, it is fairly clear after three hours that you have a problem.


  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
  2. Connect the micro USB cable to the Apple TV and to your computer.
  3. Reconnect the power cable (only for Apple TV 3)
  4. Open iTunes.
  5. Select your Apple TV in the Devices list, and then click Restore.

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apple tv turned on was in step 1 of 2 update and has not moved for 3 hours is there away to restart the update

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