HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
karmacats
Level 1 (0 points)

Q: apple tv turned on was in step 1 of 2 update and has not moved for 3 hours is there away to restart the update

Apple tv stuck in update mode 3 hours what do I do

Posted on Jun 29, 2013 2:36 PM

Close
karmacats

Q: apple tv turned on was in step 1 of 2 update and has not moved for 3 hours is there away to restart the update

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 29, 2013 3:12 PM in response to karmacats
    Level 10 (104,468 points)
    Apple TV
    Jun 29, 2013 3:12 PM in response to karmacats

    Welcome to the Apple Community.

     

    Whilst it's Apple's advice not to unplug the unit while the update is in progress, it is fairly clear after three hours that you have a problem.

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.