I'm using OS X 10.8.4 and got HP officejet 6600 and I can't print wireless

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I'm using OS X 10.8.4 and got HP officejet 6600 and I can't print wireless

my system is uptodate and I downloaded the HP drivers. My printer is visible on system settings > printer setting but shows idle and when I try to print on word nothing happens. On the otherthe hand My windows computer work great with this wireless printer. HELP please. I called HP they told me I'm missing drivers and my Mac is not recognizing the HP and need further drivers and help. He was going to charge me 80 for the call and I just got this printer for 70. I told him that was a joke. lol help please

MacBook Air, OS X Mountain Lion (10.8.4)

Posted on Jun 29, 2013 4:37 PM

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Answer 1

Eric Ross

Level 6

11,807 points

Jun 29, 2013 4:51 PM in response to MDtobe9

Try resetting your printing system then reinstall the printer. Go into your system preferences and click on print & scan then right click on the printer in the left window then select reset printing system. Then reinstall your printer and try to print.

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Answer 2

MDtobe9 Author

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Jun 29, 2013 5:13 PM in response to Eric Ross

nope, I did direct connection and it prints, when I got into the system > print and scan> there are two printers with officejet 6600 one says idle and other offline and then I have the scan printer which is the same. It seems like my mac and HP is not recognizing each other through the wifi. Any suggestions?

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Answer 3

Eric Ross

Level 6

11,807 points

Jun 29, 2013 5:15 PM in response to MDtobe9

Did you reinstall the printer?

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Answer 4

MDtobe9 Author

Level 1

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Jun 29, 2013 6:21 PM in response to Eric Ross

yeah and it still says idle, I'm totally out of ideas

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Answer 5

Eric Ross

Level 6

11,807 points

Jun 29, 2013 6:52 PM in response to MDtobe9

Try restarting your router.

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Answer 6

MDtobe9 Author

Level 1

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Jun 29, 2013 7:09 PM in response to Eric Ross

nope I restarted everything and try to print in word and it would say it completed the print but no response from the printer. it stills say idle

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Answer 7

greg sahli

Level 7

25,508 points

Jul 1, 2013 4:30 PM in response to MDtobe9

Did you install this update - NOT through app store update system.

http://support.apple.com/kb/dl907

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Answer 8

4stix

Level 1

85 points

Jul 2, 2013 12:48 PM in response to MDtobe9

Hello MDtobe9, Thanks for the post.

With this one, I might suggest removing both instances of the OJ 6600 on your MAC, and then re-adding (system preferences/print and scan/select OJ6600(s)/remove by selecting minus sign at bottom of printers window/re-add by clicking plus sign at bottom of printers window) then try print again via wireless.

If you have no luck with that... http://goo.gl/6lCf6

I work for HP but my posts and replies are my own....Thank you!

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Answer 9

MDtobe9 Author

Level 1

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Jul 3, 2013 8:31 PM in response to 4stix

nope I tried all of the above. it continues to say idle on the status. I don't know if that is the problem. is there any place I can get help? thx for everybody help

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Answer 10

kfourman

Level 1

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Jul 6, 2013 6:33 AM in response to 4stix

My problem is a similar one with different specs of the printer.

I am using a HP Photosmart 1315 printer with a wireless connection to my MacBook Pro. Up until yesterday, it has worked (for years). After installing Mountain Lion on the laptop...now I'm getting a status error in the queue, #255.

What? I've hunted around and see that I'm not the only one with this sort of issue, but have found no real solutions.

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Answer 11

kfourman

Level 1

0 points

Jul 6, 2013 6:46 AM in response to greg sahli

I see, my luck, is that the HP Photosmart 1315 series is not covered in the download....hmmm, too old of a printer? The latest & closest model is 140 series.

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Answer 12

greg sahli

Level 7

25,508 points

Jul 6, 2013 11:36 AM in response to kfourman

kfourman -

There's a third-party open source driver that will work. Called hpijs. Install the 3 parts of it (ghostscript, foomatic, and hpijs) from:

http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/hpijs

Then just add the printer normally and look for "hpijs" or "foomatic" in the driver name.

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Answer 13

Eric Root

Level 10

684,015 points

Jul 6, 2013 11:37 AM in response to MDtobe9

Information.

Reset Printing System

Troubleshoot Printing Issues

WiFi Printer to WiFi Network - Connect

HP – Wireless Printing Center

May not be applicable.

HP – Printer Not Found During Wireless Installation

HP Support

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Answer 14

kfourman

Level 1

0 points

Jul 6, 2013 1:00 PM in response to greg sahli

Greg,

This 3-part installation seems to have solved the issue. Thanks very much!

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Answer 15

kfourman

Level 1

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Jul 6, 2013 1:23 PM in response to greg sahli

well, maybe I spoke too soon. For some reason, I was able to print one item...but a PDF will not. When I went to add the printer, it appeared as normal, without hpjis or foomatic as a part of the printer name....

Not sure what that means, but thought I'd give additional feedback

thanks again for you attempt

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