Never had this problem before ... most movies download in 10-15 minutes. Trying to rent Castaway, and it's saying it's going to be 4-5 hours to download! And trust me, it's moving agonizingly slow. Any suggestions?
Hello scottsaints123,
I would be concerned too if the download speed was dramatically slower than usual when trying to download a movie. I recommend following these steps:
Try restarting your router / base station and Apple TV
- Restart your base station or router. Sometimes this is done by turning the router off for a few seconds, and then on again, but check the documentation provided by the manufacturer.
- To restart your Apple TV, press and hold Menu and Menu down/scroll ➖ for about 6 seconds and then chooseRestart from the menu.
If the issue continues after restarting, reset your router or base station and Apple TV to factory settings
- Reset your base station or router. Use the documentation provided by the manufacturer to reset to factory settings.
- To reset your Apple TV perform a factory restore.
You can find the full article here:
Apple TV: Troubleshooting wireless connections
http://support.apple.com/kb/HT1595
Thank you for using Apple Support Communities.
Best,
Sheila M.
4 hours to download a movie? Apple TV or my internet provider's problem?
