MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

Question

MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

Hi,

After upgrading from Snow Leopard to Mountain Lion I've had what I thought was the known error described here: http://support.apple.com/kb/TS4088 - random kernel panics caused by the Nvidia graphics card. Since every detail on that page seemed correct, I took my Mac to an Apple reseller where I explained the error. They tested it and after a few days they said it was not the error I was referring to (they didn't know what it was either).

So my question is, are there any similar errors where the symptom is like this one? I'm 100% sure that the problem is related to the graphics card. For instance I've been running the gfxCardStatus for a long while using only the Intel graphics with no kernel panics at all.

Also, the 3 year service warranty expired shortly after I got it back, so it would be a shame if I happened to have another known error than the one I linked to. :/

I'll add more details if needed.

MacBook Pro, OS X Mountain Lion (10.8.1)

Posted on Jun 30, 2013 9:26 AM

Reply

Answer 1

Eric Root

Level 10

684,039 points

Jun 30, 2013 11:53 AM in response to MellonCollie-

If you will post a copy of a panic report, there are people who post here that can read it and tell you the likely cause. Please cut and paste rather than post a screen shot.

Reply

Answer 2

Jun 30, 2013 12:51 PM in response to Eric Root

Here is the last one:

Interval Since Last Panic Report: 2600 sec

Panics Since Last Report: 2

Anonymous UUID: 62831F82-799D-39AB-72B0-D275E9C31CB4

Sun Jun 30 19:18:04 2013

panic(cpu 2 caller 0xffffff7f92306f1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff808cb27000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 2), Frame : Return Address

0xffffff808c9eb710 : 0xffffff801001d626

0xffffff808c9eb780 : 0xffffff7f92306f1a

0xffffff808c9eb850 : 0xffffff7f90937f1e

0xffffff808c9eb910 : 0xffffff7f90a0c12d

0xffffff808c9eb950 : 0xffffff7f90a0c18e

0xffffff808c9eb9c0 : 0xffffff7f90cd2ed0

0xffffff808c9ebaf0 : 0xffffff7f90a34a75

0xffffff808c9ebb10 : 0xffffff7f9093ed50

0xffffff808c9ebbc0 : 0xffffff7f9093c7d0

0xffffff808c9ebdc0 : 0xffffff7f9093d845

0xffffff808c9ebea0 : 0xffffff7f908d90a4

0xffffff808c9ebef0 : 0xffffff7f922ca0df

0xffffff808c9ebf40 : 0xff

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS545032B9SA02, 320,07 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Gaming Mouse G400, 0x046d (Logitech Inc.), 0xc245, 0xfa140000 / 6

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 4

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Fast Track, 0x0763 (M-Audio), 0x2024, 0xfd130000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

Reply

Answer 3

Barney-15E

Level 10

112,620 points

Jun 30, 2013 1:01 PM in response to MellonCollie-

Was that a certified Apple Service Center?

You've left out the important parts of the KP log, but the error appears to be that caused by the problem in the article you linked.

You have a couple of devices connected that might also have installed a kernel extension, Logitech and Fast Track. Those could be causing the problem.

Reply

Answer 4

Jun 30, 2013 1:27 PM in response to Barney-15E

Yes, the store is an "Apple Premium Reseller" (http://www.grafit.it/)

Logitech is probably my mouse and Fast Track is the external sound card, which I installed after I got the problem.

Hmm, the panic reports are usually longer than that. Here's a longer one I got just now.

I just hope there's a way to fix this without having to pay for a new logic board...

Interval Since Last Panic Report: 2614 sec

Panics Since Last Report: 3

Anonymous UUID: 62831F82-799D-39AB-72B0-D275E9C31CB4

Sun Jun 30 22:17:01 2013

panic(cpu 3 caller 0xffffff7f86e9af1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8081706000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 3), Frame : Return Address

0xffffff80804caa90 : 0xffffff8004a1d626

0xffffff80804cab00 : 0xffffff7f86e9af1a

0xffffff80804cabd0 : 0xffffff7f8533bf1e

0xffffff80804cac90 : 0xffffff7f8541012d

0xffffff80804cacd0 : 0xffffff7f8541018e

0xffffff80804cad40 : 0xffffff7f856d6ed0

0xffffff80804cae70 : 0xffffff7f85438a75

0xffffff80804cae90 : 0xffffff7f85342d50

0xffffff80804caf40 : 0xffffff7f853407d0

0xffffff80804cb140 : 0xffffff7f8534210a

0xffffff80804cb210 : 0xffffff7f863835cb

0xffffff80804cb340 : 0xffffff7f86381b56

0xffffff80804cb3a0 : 0xffffff7f86381677

0xffffff80804cb450 : 0xffffff7f863b5141

0xffffff80804cb690 : 0xffffff7f863aebd7

0xffffff80804cb800 : 0xffffff7f863ae5ce

0xffffff80804cb830 : 0xffffff7f863778fe

0xffffff80804cb840 : 0xffffff7f863713a3

0xffffff80804cb880 : 0xffffff7f863a91c3

0xffffff80804cb8d0 : 0xffffff7f8636ea71

0xffffff80804cb910 : 0xffffff7f86363c4d

0xffffff80804cba90 : 0xffffff7f86394f0f

0xffffff80804cbb50 : 0xffffff7f863628c8

0xffffff80804cbba0 : 0xffffff8004e66e69

0xffffff80804cbbc0 : 0xffffff8004e68410

0xffffff80804cbc20 : 0xffffff8004e65e2f

0xffffff80804cbd70 : 0xffffff8004a98c01

0xffffff80804cbe80 : 0xffffff8004a20b3d

0xffffff80804cbeb0 : 0xffffff8004a10448

0xffffff80804cbf00 : 0xffffff8004a1961b

0xffffff80804cbf70 : 0xffffff8004aa6536

0xffffff80804cbfb0 : 0xffffff8004ace9e3

Kernel Extensions in backtrace:

com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f852 da000->0xffffff7f8557ffff

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f84ffd000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f852c6000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f85283000

com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f86e8d000->0xffffff7f86e9ffff

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[1D0BB11E-7D71-34CF-ACC3-57DF01CADA 08]@0xffffff7f86e88000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f84ffd000

dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f86e74000

dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f851e9000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f852c6000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f85283000

com.apple.nvidia.nv50hal(8.1.2)[988EAF3A-3318-3787-8A5A-844830FA1522]@0xffffff7 f8558b000->0xffffff7f8585ffff

dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f852 da000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f84ffd000

com.apple.GeForce(8.1.2)[7EC545A4-4B57-32F1-8DC3-C31023AFBDCB]@0xffffff7f863500 00->0xffffff7f8641dfff

dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f852 da000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f852c6000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f84ffd000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f85283000

BSD process name corresponding to current thread: Finder

Mac OS version:

12E55

Kernel version:

Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

Kernel slide: 0x0000000004800000

Kernel text base: 0xffffff8004a00000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 10737238694909

last loaded kext at 97644400046: com.maudio.usb.fasttrack.driver 1.8.2 (addr 0xffffff7f858c6000, size 208896)

last unloaded kext at 228765228290: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7f85a99000, size 65536)

loaded kexts:

com.maudio.usb.fasttrack.driver 1.8.2

com.nvidia.CUDA 1.1.0

com.paceap.kext.pacesupport.snowleopard 5.7.2

com.usboverdrive.driver.hid 3.0.2

com.digidesign.iokit.DigiIO 8.0.3d1

com.digidesign.iokit.DigiDal 8.0.3d1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.12.87

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.7fc4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.GeForce 8.1.2

com.apple.driver.AppleLPC 1.6.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.1.4f2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.4.5

com.apple.driver.AppleIntelHDGraphics 8.1.2

com.apple.driver.AppleIntelHDGraphicsFB 8.1.2

com.apple.driver.AppleMuxControl 3.4.5

com.apple.driver.AppleMikeyDriver 2.3.7fc4

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleSMCLMU 2.0.3d0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.SMCMotionSensor 3.0.3d1

com.apple.driver.AppleUSBTCButtons 237.1

com.apple.driver.AppleUSBCardReader 3.1.7

com.apple.driver.AppleUSBTCKeyboard 237.1

com.apple.driver.AppleIRController 320.15

com.apple.iokit.SCSITaskUserClient 3.5.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AirPort.Brcm4331 615.20.17

com.apple.driver.AppleUSBHub 5.5.5

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.driver.AppleAHCIPort 2.5.2

com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2.1

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.IOBluetoothHIDDriver 4.1.4f2

com.apple.driver.DspFuncLib 2.3.7fc4

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.nvidia.nv50hal 8.1.2

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.iokit.IOBluetoothFamily 4.1.4f2

com.apple.driver.AppleHDAController 2.3.7fc4

com.apple.iokit.IOHDAFamily 2.3.7fc4

com.apple.driver.AppleGraphicsControl 3.4.5

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusPCI 1.0.11d0

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.NVDAResman 8.1.2

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.3.0d51

com.apple.driver.AppleSMC 3.1.4d2

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5

com.apple.iokit.IOUSBMassStorageClass 3.5.1

com.apple.driver.AppleUSBMultitouch 237.3

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleUSBMergeNub 5.5.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.iokit.IO80211Family 530.4

com.apple.iokit.IOUSBUserClient 5.5.5

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBFamily 5.6.0

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS545032B9SA02, 320,07 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Gaming Mouse G400, 0x046d (Logitech Inc.), 0xc245, 0xfa140000 / 6

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 5

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 9

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Fast Track, 0x0763 (M-Audio), 0x2024, 0xfd130000 / 5

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Reply

Answer 5

Barney-15E

Level 10

112,620 points

Jun 30, 2013 8:06 PM in response to MellonCollie-

It is not absolute, but you need to uninstall all of these:

com.maudio.usb.fasttrack.driver 1.8.2

com.nvidia.CUDA 1.1.0

com.paceap.kext.pacesupport.snowleopard 5.7.2

com.digidesign....

Run without hem installed am see if it improves. If it does, hen install one-at-a-time to see which is causing the crashes.

Reply

Answer 6

John Galt

Level 10

141,120 points

Jun 30, 2013 8:53 PM in response to MellonCollie-

No, it's not absolute but you absolutely have the exact model MacBook Pro and the exact error that is known to plague it. I would be very suspicious of the "Apple Premium Reseller's" conclusion that your Mac is not affected by this problem.

Read: Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100

Reply

Answer 7

Jul 1, 2013 8:33 AM in response to Barney-15E

I got rid of them but the problem still remains... Isn't there a way to find out whether it's a hardware error?

I think the reseller just compared the computer's serial number to the ones affected. But it's so weird 'cause what else could it be?

Reply

Answer 8

Jul 1, 2013 8:45 AM in response to MellonCollie-

This is a hardware problem that affected a number of 15-inch Mid-2010 MacBook Pro systems, where a fault with the graphics processors or related components caused a notorious "black screen bug" (just google search this along with "MacBook Pro") where the systems would not wake from sleep, kernel panic, or get blank video output.

Apple issued a software-based fix for this (ie tweaked drivers to prevent it from happening), but the latest OS updates seem to have brought the bug back to life for a number of people.

In many cases, the problem is only fixable by having the system's logic board replaced, which can be an expensive repair.

My suspicion here is that Apple's technicians improperly diagnosed the issue.

Reply

Answer 9

Dec 9, 2013 3:27 AM in response to MellonCollie-

My MacBook Pro has this fault. I'm a filmmaker and bought the machine specifically for video work. For a long time Apple didn't acknowledge the hardware fault, so I've had to work around intermittent screen blackouts when opening video files. Far from ideal.

I recently discovered Apple's August 2013 document admitting the problem and advising owners to get their machines tested by an authorised reseller. This I did and they confirmed my MacBook was one of those affected. However, they refused to repair it without charge because I bought it in July 2010 and it's therefore past Apple's three-year cutoff point.

They advised me to talk to Apple. Easier said than done, it transpires, since Apple doesn't have a customer services department and charges £35 to speak to technical support.

So, I'm rather at a loss. I bought an expensive high-end video industry-standard laptop for professional video work, only to find it can't cope with video applications. After two years of struggling with its limitations, I discover the manufacturer has belatedly admitted the machine was faulty but its agents refuse to fix it on the grounds that too much time has elapsed. I can't speak to the manufacturer without paying for the privilege and I can't get the machine repaired without spending the cost of a very capable non-Apple alternative.

Much as I have always liked Macs - I've been using them exclusively for 10 years - this purchase doesn't stack up. Anybody have any suggestions?

Reply

Answer 10

Barney-15E

Level 10

112,620 points

Dec 9, 2013 4:25 AM in response to Skeletope1

Skeletope1 wrote:

My MacBook Pro has this fault. I'm a filmmaker and bought the machine specifically for video work. For a long time Apple didn't acknowledge the hardware fault, so I've had to work around intermittent screen blackouts when opening video files. Far from ideal.

I recently discovered Apple's August 2013 document admitting the problem and advising owners to get their machines tested by an authorised reseller.

That article wasn't posted in August 2013. It was Last Updated in Aug 2013. I was aware of it more than a year ago.

Reply

Answer 11

Dec 9, 2013 4:28 AM in response to Barney-15E

Thanks but that doesn't really help.

Reply

Answer 12

Barney-15E

Level 10

112,620 points

Dec 9, 2013 4:38 AM in response to Skeletope1

Yeah, not being Apple employees, there's not much we can do regarding their policies.

Reply

Answer 13

Dec 9, 2013 4:57 AM in response to Skeletope1

...Unless you're trying to shift blame onto a customer after selling a faulty product which you won't now fix after denying the problem for two years, because the customer didn't find out in time that you'd 'fessed up in an online pdf.

No...Sorry, Apple. Not good enough.

Reply

Answer 14

Dec 9, 2013 5:01 AM in response to Barney-15E

'Yeah, not being Apple employees, there's not much we can do regarding their policies.'

Except stop being Apple customers.

Reply

Answer 15

Dec 9, 2013 8:36 AM in response to Skeletope1

I feel your pain. Luckily I eventually got mine repaired for free (handed it in to an Apple Store when the 3-year warranty was still valid - they said it wasn't affected - handed it in to another Apple Store when the time had passed - they said it was affected - I had to call Apple and explain that I handed it in to another place within the warranty time - and at last they fixed it).

I think this warranty of 3 years ***** - if something's broken from the start, there should be no time limit or cost for getting it fixed...

Reply