5 Replies Latest reply: Jul 2, 2013 12:30 PM by John_Mangahis
John_Mangahis Level 1 Level 1

I have a 13" MacBook Pro with Retina Display running Mountain Lion and I was clearing up some of my unneeded files and when I looked at the "Storage" tab in the 'About this Mac' option, my Macintosh HD read:


Audio: 0KB, Movies: 0KB, Photos: 0KB, Apps: 0KB, Backups: 0KB, Other: 96 GB.


I actually DO have Audio, Movies, Photos, etc stored on my drive, but it doesn't seem to be displayed.


How can this be fixed?

MacBook Pro (Retina, 13-inch, Late 2012), OS X Mountain Lion (10.8.4)
Solved by John_Mangahis on Jul 2, 2013 12:30 PM Solved

WOO! I found the answer:


I went to this:

http://reviews.cnet.com/8301-13727_7-57565670-263/what-to-do-when-about-this-mac -lies-to-you/


but in Terminal, it kept saying 'Spotlight server is disabled'


so I went to:



and it said something about typing this in Terminal:


cd /System/Library/LaunchDaemons

sudo launchctl load -w com.apple.metadata.mds.plist


and somehow it worked! Yayy!

Reply by Barney-15E on Jun 30, 2013 12:58 PM Helpful

Try reindexing Spotlight: http://support.apple.com/kb/HT2409

Reply by Eric Root on Jul 2, 2013 11:40 AM Helpful

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application unistaller. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode


Safe Mode - About

All replies