Contacts gone; can't update to 6.1.3; Any suggestions?

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Level 1

8 points

Contacts gone; can't update to 6.1.3; Any suggestions?

Hi,

I've been trying to figure out what to read in order to fix what appears to be a known issue with contacts disappearing from iPhone Contacts list.

Also, I haven't been able to update to 6.1.3; currently running 5.1.1 for iPhone 4S. Right now, I'm using an ethernet cable and still can't update, but probably because I haven't configured the iPhone for updates over ethernet. All I get is a prompt to use a wireless connection, but when I try wirelessly, I am unable to connect with enough speed (apparently) to install the update.

iPhone 4S, iOS 5.1.1, 9B206

Posted on Jun 30, 2013 3:19 PM

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Answer 1

ChrisJ4203

Level 10

230,347 points

Jun 30, 2013 4:51 PM in response to swirczynski

If you are trying to update Over the Air (OTA) via the Settings app on the iPhone, it is going to continue to prompt you for the wifi. To be able to update via your Ethernet, you need to connect the phone to the computer and iTunes via USB. After that, and selecting the device in iTunes, you click on the Update button in iTunes, not on the iPhone. That will do it that way.

I'm not aware of what you are describing as contacts disappearing from the iPhone contacts list. Are you syncing your contacts via iCloud or some other cloud service, or do you sync them via iTunes to a supported application on the computer?

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