synchronisation

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david_100 Author

Level 1

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synchronisation

Hi,

I have the following problem during the synchronisation with my iPhone 4s:

Here the datas:

OS: Snow-Leopard (MAC OS X 10.6.8)
Itunes 11.0.4 (4)
IPhone-Sw: Version 6.1.3

The error-message is (translated from German language):

"The iPhone from David ..." couldn't synchronized, because the connection to the iPhone was disrupted."

These errormessage always occours after the end of the beginning of the synchronisation.

I switched the iPhone off -and on, I reseted the iPhone, but it doesn't take any effect.

Does anybody know, what could be the reason or how it is fixable ?

Thanks

Greetings

David

iPhone 4S, iOS 6.1.3, MacBook Pro with Snow Leopard

Posted on Jun 30, 2013 3:29 PM

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Answer 1

Best reply

jeremy_v

Community Specialist

Jul 2, 2013 9:46 AM in response to david_100

Hi David,

Thanks for visiting Apple Support Communities.

You may find the suggestions in these articles helpful, depending on how you're syncing with iTunes:

iOS: Troubleshooting USB connection

http://support.apple.com/kb/ts1286

iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing

http://support.apple.com/kb/ts4062

Cheers,

Jeremy

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Answer 2

david_100 Author

Level 1

0 points

Jul 7, 2013 2:08 AM in response to jeremy_v

Hi Jeremy,

thanks for the tip.

I solved it on the following way:

complete backup of my IPhone 4S in ITunes, version 11.0.4(4)
reset IPhone by pressing buttons "on" and "home" for more then 8 seconds
restore the IPhone via ITunes.

The SMS's were fortunatelly still on the phone, but about keeping the Sms's there are different

experiences from other users.

Greetings

David

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Answer 3

jeremy_v

Community Specialist

Jul 9, 2013 11:42 AM in response to david_100

Hi David,

I'm glad it's sorted out.

Best,

Jeremy

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Answer 4

david_100 Author

Level 1

0 points

Jul 10, 2013 1:07 PM in response to jeremy_v

Hi Jeremy,

unfortunately this problem ocours again. I have done the following steps:

resetting the iPhone to the delivery-status
restore the backup
synchronicing the apps, calendar, mail-accounts, photos ...
At the beginning of synchronicing the music, iTunes-sync stops with the same error-message:

The error-message is (translated from German language):

"The iPhone from David ..." couldn't synchronized, because the connection to the iPhone was disrupted."

Is there some possibility to fix this problem ? I tried 2 different usb-cables and I really reset the complete phone.

Thanks

Greetings

David

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Answer 5

Chris CA

Level 10

82,434 points

Jul 10, 2013 2:01 PM in response to david_100

Make sure you have a good connection/USB cable.

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Answer 6

david_100 Author

Level 1

0 points

Jul 11, 2013 12:25 PM in response to Chris CA

Hi Chris,

I solved the problem in the following way:

Backup of the iPhone-datas
Backup of the harddisk
deletion of iTunes-program in the Application-folder
new installation of iTunes

Now it works. In this case, iTunes kept all the datas. I don't know, why.

Greetings

David

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