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The app for Netflix won't work on my iPad or iPad 2

Am logged in on my iPad Mini in Safari. Membership is shown as Active and I received a DVD yesterday. I just tried to get on via the app and got the error "Your account is not active." This has been going on since I got the app earlier in the week.


Makes no sense, right ??


I can't call Netflix due to disability. No public email is posted. I am hoping someone here can help a crying, frustrated chick :)


I know my iPad and Mini can stream as I watch movies and TV DVDs with my Amazon Video app.

iPad 2, iOS 3.1.2

Posted on Jun 30, 2013 5:47 PM

Reply
9 replies

Jun 30, 2013 5:58 PM in response to PinkiPadLostHerPassCantRecover

Hi Pink,


I wish I knew more about the app, but I don't have it. I don't know if this will help, but the support page talks about restarting your membership. Here is the support site.

https://help.netflix.com/article/en/node/2070?ba=GSButtonClick&q=Your%20account% 20is%20not%20active


I don't know if this would help or not. However, there is also a Chat Live link at the bottom of the website and maybe that would help you.


Hopefully someone that uses NetFlix will chime in soon. Good luck!

Jun 30, 2013 6:39 PM in response to Demo

Jonathan, since it is an issue with an app, I thought this was the place for help.


Demo, thanks. My account is active and streaming is paid for. I login in fine from a browser. Their live chat is via keyboard. I no longer do the two-handed, 80 wpm. Now it's one finger. I'm not sure they would want to hang on so long.


But, I might have no choice...

Jul 1, 2013 5:50 AM in response to PinkiPadLostHerPassCantRecover

PinkiPadLostHerPassCantRecover wrote:


I will check but believe both are current. Neither tells me an update is ready. I can't uhh reach the iPad now but the Mini says 6.1.3

The Mini is current at 6.1.3. That is the most up to date iOS right now, so you are good there. I'm quite sure that we went through updating your iPad 2 as well. You should be fine on that on as well. Remember, you wanted to be able to use Newsstand and needed 5.0 for that one, so we worked together to get you updated on the iPad 2.

The app for Netflix won't work on my iPad or iPad 2

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