Previous 1 2 3 4 Next 120 Replies Latest reply: Jul 14, 2015 11:49 AM by Ratan Go to original post Branched to a new discussion.
  • Merrymack72 Level 1 Level 1 (0 points)

    UPDATE: I plugged back in my Airport Express again (was using this before i bought a TC) and same thing is happening on my wireless (Laptops perfect but devices very slow but still have strong signal - solid three bars).  I also took my TC to Apple store to test and it all works good. The problem seems to be with the Telus' Actiontec V1000H that my TC is plugged into.


    I have called Telus and they are telling me it's interference which it is not because I put my iPhone and iPad right beside my TC or AP Exress and it still is slow. Also, My wireless was turned off on the Actiontec V1000H so it should not even be sending out signals...  It seems the Actiontec V1000H is capping my devices at 2 to 3 mbs where as my Laptops are geting 15-16mbs.


    Bottom line, for me anyways, it's not the 7.7.1 firmware at all. It's something wrong with my IPS Router they gave me. I hate modems that have wireless built in. =(


    I will try calling Telus again to assist with this problem as I was getting high speeds on my devices before...  just the range was an issue with the Actiontec V1000H because it has to be in my basement.


    If they can't fix it, I am switching to Shaw.

  • Truffles100 Level 1 Level 1 (10 points)

    Here's an update:  I went ahead and did a Time Machine restore from 6/26 since my problems started after that.


    I've now gone 24 hours without any freezing or having my MBP drop it's connection to the TC, which is good.


    I'm being asked to make updates now but will be ingorning them for the time being.

  • Merrymack72 Level 1 Level 1 (0 points)

    Last update from me:


    Telus helped me out.  Life is good again except for one minor annoyance.  My devices connection time out occasionally, at least one a day.  I have to then "Forget this netwrok" on the connection and reconnect by entering the password.


    I assume this will be aaddressed in another firmware update sometime.  I least I hope.

  • Truffles100 Level 1 Level 1 (10 points)

    Scratch that...  I just had my connection to the TC get dropped.


    I keep getting WiFi hardware not installed message also, so I'm going to try a USB wifi adapter since reparing the internal one will be to pricey.

  • Klatox Level 1 Level 1 (0 points)

    Ah man, I just had 2 drops on my MacBook Pro in the past 20 minutes.  Piece of crap.  I've got at least 8 users and probably 20 devices running through this thing, this is really frustrating...

  • Klatox Level 1 Level 1 (0 points)

    Revisiting this problem, I remember that when I first bought my MacBook Pro (mid-2010), I had intermittent connection drops (Linksys router at the time), and the only way I fixed it was by disabling IPv6 on the laptop. With this in mind, I went ahead and disabled "Enable IPv6 Connection Sharing" on the Time Capsule (Internet/Internet Options).


    We'll see what happens.  One thing I've noticed so far is that the wifi speed on my iPhone 5 (primary device which is dropping connection for me) is faster.  Before I was getting ~2Mbps in my office and I've now been able to get up to 25Mbps...strange stuff.

  • gharraph Level 1 Level 1 (0 points)

    I'm just bought this tc month ago. it was working great till I updated to 7.7.1. then I started experiencing the same disconnecting problems on all my divices!!! how can I donwgrade my firmware to the previous version?

  • Plarratia Level 1 Level 1 (0 points)

    Hi. Yesterday i receive my new Airport time capsule 2TB.

    Installed and noted that my internet connection was going really slowly, on wifi and ethernet.

    So I went back to my old configuration (Airport Express) and voila.... 50% + of speed and everything goes smooth.

    So im testing both devices, same configurations and the results are the same on wifi and cable...

    50% less speed on Aiport Time Capsule.

    all great with the old airport express.


    So whats the problem???

    the "New Technology of the New Time Capsule??

    the new Design>?>>??

    really i want my money back... Or Maybe an apple explanation on this?????

    Im sure in my country i wont get my money back...

    So Please Apple, say something about it.... 400 US$ (thats the price in my country) for a wifi HDD, No....please...

    what is this?>??

    Beamforming puts the focus on your device.???

    UP to 3X FASTERRRRR????

    COME ON.....

  • Watersflam Level 1 Level 1 (0 points)

    I have the 3TB Airport Time Capsule.  It is my first time using an Apple network setup.  I have several drops.  My Apple TV is interupted often, and I have dropped connections on ipad, iphone, and Macbook.


    All of this in my 700 sq/ft home!!!!


    My $40.00 router did a better job.


    I was excited to have a 3TB wireless router, but am "EXTREME"ly dissapointed.


    I thought converting to a complete Apple ecosystem would be better.


    APPLE, please offer solutions before I return this and go back to my $40.00 router.

  • macman357 Level 1 Level 1 (0 points)

    Update....I went into the router settings and increased the lease time and haven't had any drops since.  I was having issues everyday but haven't had any in two weeks!!!  Fingers crossed.....

  • tmoney728 Level 1 Level 1 (0 points)

    I'm having the same issues as everyone else. New Time Capsule, Firmware 7.7.1 and was constantly having drops from WiFi. Went back to using my Linksys for Wireless. So much faster.


    Bought a new 13 inch Macbook pro Retina display too... Silly me to think it had the new 802.11 AC in it


    Apple needs to resolve this!!!!! I'm going to go argue with the Genius team tomorrow and see what they suggest.


    It's funny, you would think an apple router for you iphone, imac, macbook's, and ipad would be faster and seemless...

  • jengel199 Level 1 Level 1 (0 points)

    I have the Airport Time Capsule 2TB and I am losing connection to the Internet about once per day. The only remedy is to unplug the Time Capsule and plug it back in.


    The problem is not limited to wireless, I am hard wired from my MacMini and it loses connectivity, as well as the WIFI based MacBooks, MacBook Pros, AppleTVs, iPads and iPhone 4S's


    However, I am running firmware 7.6.3 so maybe it is not 7.7.1 after all.


    The only recent addition to the network is the AppleTV and I am wondering if it is the weak link.

  • mtnbkr1 Level 1 Level 1 (0 points)

    so, an update.  I wound up taking the original unit back to the Apple store and explained the problem.  They switched it out for me and that seemed to do the trick.  (knock on wood).  I haven't had a drop since, so maybe htere was a bad batch of units?

  • William Kucharski Level 6 Level 6 (14,940 points)

    Plarratia wrote:


    really i want my money back...



    Apple has a wonderful return policy.

  • atxtra Level 1 Level 1 (0 points)

    Looks like an update just hit! Post if you have success!

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