Previous 1 2 3 Next 22 Replies Latest reply: Apr 28, 2014 4:44 PM by John Allen2 Go to original post
  • Csound1 Level 8 (46,885 points)

    I would consult Charters tech support, Mail works just fine with Imap accounts.

  • Lanny Level 5 (6,924 points)

    Make sure you delete all of the SMTP settings too. Deleting the accounts won't delete the SMTP settings, they are a separate delete.

  • Csound1 Level 8 (46,885 points)

    According to their website Charter POP and Charter Imap accounts both use the same server, I hope that is correct.

     

    And they use port 25 so it's open to the whole world, no security to complicate the setup, ugghhh

  • luannefromsuffolk Level 1 (0 points)

    I don't know if you've ever tried to deal with Charter's tech support but I have, way too many times.  I'd rather poke myself in the eye with a sharp stick.

     

    Maybe I'll try removing the accounts and adding them again.  It doesn't make sense because I'm able to retrieve the mail if I either close Mail and reopen or take the accounts offline and then bring them back online.  So the server access is successful. 

  • luannefromsuffolk Level 1 (0 points)

    Where would I delete the SMTP settings separately from the accounts?

  • Csound1 Level 8 (46,885 points)

    Mail>Preferences>Accounts>Outgoing Server (SMTP)

     

    Screen Shot 2013-07-01 at 6.44.25 PM.png

     

    Click the dropdown and delete all the extra servers

  • luannefromsuffolk Level 1 (0 points)

    Did that but it didn't make a difference.  Makes sense since that is the outgoing server and I don't have a problem sending.  I also removed the accounts and then created new ones again but that didn't fix it either.

  • Csound1 Level 8 (46,885 points)

    I didn't think it would, but now you know how to.

  • luannefromsuffolk Level 1 (0 points)

    Strange but today the messages seem to be coming in.  They're a few minutes behind (I'm using webmail to time it).  They don't come in any quicker if I try manually getting new mail.  Yesterday I changed the setting to check for new mail every minute and I know it's taking longer than a minute after I see the new message in webmail so I have no idea what the logic is as to how/when it's happening.

  • luannefromsuffolk Level 1 (0 points)

    Guess I spoke too soon.  Nothing that came into webmail since about 45 minutes ago has made it to my Imap account yet. 

  • Csound1 Level 8 (46,885 points)

    Once a minute is far to often, try every 5 or even better (assuming Charter provide the service) use Push (check the button that says 'Use Idle Command if the Server Supports it'

  • Csound1 Level 8 (46,885 points)

    luannefromsuffolk wrote:

     

    Guess I spoke too soon.  Nothing that came into webmail since about 45 minutes ago has made it to my Imap account yet. 

     

    This sadly is a question for Charter, they provide the transport for your email

  • Csound1 Level 8 (46,885 points)

    luannefromsuffolk wrote:

     

    I don't know if you've ever tried to deal with Charter's tech support but I have, way too many times.  I'd rather poke myself in the eye with a sharp stick.

    Why do you put up with that, there are many more reliable email providers (although no free ones are 100%, you do get what you pay for)

  • luannefromsuffolk Level 1 (0 points)

    Unfortunately, Charter is the only broadband ISP available in our area so that's why I put up with them.  I know I don't need to use their email services and I might need to consider switching.  Until now, we haven't had a specific problem with email service.  Our problem with Charter is usually just the unreliable internet connectivity. 

  • Csound1 Level 8 (46,885 points)

    luannefromsuffolk wrote:

     

    Unfortunately, Charter is the only broadband ISP available in our area so that's why I put up with them.  I know I don't need to use their email services and I might need to consider switching.  Until now, we haven't had a specific problem with email service.  Our problem with Charter is usually just the unreliable internet connectivity. 

    Yes, you do not have to use their email, and shouldn't, tying your email to your ISP is bad planning, if a better ISP comes along it makes changing to them more complex.

     

    You could choose a new email provider and forward your Charter mail to them, that gives you as much time as needed to get your clients etc using the new address. You can gradually move over and away from Charter then.

     

    Google or iCloud would be my choices. If I wanted a real business email service I would (and do) pay for a hosted MS Exchange provider, then I have a range of services available for my email, just like a real company would