Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

why when i connect an apple tv box do i only get 1.30 of songs and a few mins of films and trailers greyed out with a chequer board?

I have connected Apple Tv to our television. No problem with connection or Apple ID. Also no problem viewing photos. However, when i try to play music through the system, it ony lets me have 1.30 of each track? When i play movies or trailers, they are greyed out with a chequerboard in a mini screen? Have I missed a setting?

MacBook Air, iOS 6.1.4

Posted on Jul 1, 2013 8:28 AM

Reply
Question marked as Best reply

Posted on Jul 3, 2013 8:16 AM

Hi Andyegan,


If you are only getting partial playback of music and a checkerboard pattern when trying to play video, you may be having a copy protection or DRM issue with the connection between your Apple TV and your television, and/or an authorization issue for the Apple TV. You may find the following articles helpful:


Apple TV (2nd generation): About Apple TV and HDCP

http://support.apple.com/kb/HT4428


AirPlay: May have checkerboard screen when playing a downloading movie

http://support.apple.com/kb/HT5447


Regards,

- Brenden

1 reply
Question marked as Best reply

Jul 3, 2013 8:16 AM in response to Andyegan

Hi Andyegan,


If you are only getting partial playback of music and a checkerboard pattern when trying to play video, you may be having a copy protection or DRM issue with the connection between your Apple TV and your television, and/or an authorization issue for the Apple TV. You may find the following articles helpful:


Apple TV (2nd generation): About Apple TV and HDCP

http://support.apple.com/kb/HT4428


AirPlay: May have checkerboard screen when playing a downloading movie

http://support.apple.com/kb/HT5447


Regards,

- Brenden

why when i connect an apple tv box do i only get 1.30 of songs and a few mins of films and trailers greyed out with a chequer board?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.