4 Replies Latest reply: Sep 10, 2013 7:06 AM by Kenichi Watanabe
mrsreachhaiti Level 1 (0 points)

I purchased 2 2nd Generation IPod Shuffles and my Mac is not recognizing either of them. I know my USB ports are working and my system meets the requirements. Any suggestions on how else to add songs and get my computer to recognize them?

iPod shuffle, Mac OS X (10.6.8)
  • Hogboy Level 1 (10 points)

    It is my opinion that there is something fundamentally wrong with iPod Shuffles, including the latest generation.


    My Touch shows up every time I connect it and so do all other USB devices. For reasons which escape me, my iPad always shows even if it's not connected.


    I have had three 2G shuffles and three 4G shuffles and they all can only connect sporadically. Recently, I got a replacement 4G from the Apple store after they too couldn't connect my previous 4G to their Macs.


    I also have a Mini Mac and my shuffles rarely connect to it. Yes I have tried the Apple troubleshooting checklist a zillion times.




    p.s. don't get me going on why the Touch, the 2G and the 4G all require different USB cables.

  • Kenichi Watanabe Level 7 (32,894 points)

    Since you purchased these older shuffle's used, did you get the original USB docking cable that came with the 2nd gen shuffle (it has a mini-dock at the shuffle end)?  The USB cable for the 3rd and 4th gen shuffle does not work; the connector is different.


    This is the official Apple part




    There are third-party replacements; just make sure it is described as being for the 2nd gen shuffle.

  • Hogboy Level 1 (10 points)

    Thanks Kenichi.


    Yes, I am using the OEM cable - in fact I have several.


    Went out yesterday and bought a Sony Walkman B series.  Works perfectly despite not showing in iTunes (it shows as a desktop icon and you have to drag and drop).

  • Kenichi Watanabe Level 7 (32,894 points)

    My reply was to the original poster, whom I did not realize (at the time of my post), had created the topic way back in July.