the feature you are trying to use is on a network resource that is unavailable

I've reported the missing page to the powers that be, but in the meantime here is a link to an archived copy of the page: http://web.archive.org/web/20140723131402/http://support.apple.com/kb/TS3704

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

Hello besolis01,

Thanks for the question, and welcome to Apple Support Communities.

I realize you may have already attempted the steps outlined in the following article, however I wanted to provide it to you just in case. I advise that you run through these steps in order, as it may help to resolve your issue:

"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows

http://support.apple.com/kb/TS3704

Thanks,

Matt M.

I'm having the same problem, and when I followed the link I came to a page that said :

We're sorry.

We can't find the article you're looking for.

Please return to the Apple Support homepage.

I've tried various other tricks including system restore and trying to install the same version as is currently stuck on my system. Please advise as I'm currently stuck between one phone that is broken beyond repair, and one that I can't use.

I had the same problem, but have followed your guide, and have now uninstalled iTunes 11.2.... working through QuickTime in the same manner. It takes about 45minutes - but does work! All the other related components worked fine with the normal uninstall... can hardly wait to see if iTunes installs correctly. Many thanks.

Hi. I had same problem. I extract iTunes64.msi with 7-zip and it helped. Hope it will help you. 🙂

Thanks for this article. Troubleshooting issues with iTunes for Windows updates

This worked for me: Re: problem installing itunes 12.3

Would you mind telling me which version of iTunes is (or was) installed when you had this error?

tt2

You're welcome. 🙂

tt2

Everything working beautifully now!

I can finally play with the iPhone 6!!!!!

Many, many thanks.

🙂

😎

tt2