besolis01
Level 1
(1 points)
Q: the feature you are trying to use is on a network resource that is unavailable
Hello, I am trying to update to iTunes 11.0.4 and keep having problems. I have tried the Microsoft Fix It and nothing is working. I get an error message that says "the feature you are trying to use is on a network resource that is unavailable" and shows the mapping to the iTunes64.msi file that I need. I can access the file and have permission to do so, but I keep getting this error. Then I get another message that says it can't uninstall the previous version. I have tried to uninstall and no luck. I am not sure what to do to update my iTunes or why this error is occuring. Please help!
Windows 7
turingtest2
Level 10
(85,388 points)
I've reported the missing page to the powers that be, but in the meantime here is a link to an archived copy of the page: http://web.archive.org/web/20140723131402/http://support.apple.com/kb/TS3704
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
